ServiceNow, Product Owner

Fujifilm•Holly Springs, NC

56d•Remote

About The Position

Join FUJIFILM Biotechnologies and help us shape reliable, secure, and compliant IT services for a growing, global life sciences leader. We are seeking a seasoned System Manager to own and evolve our ServiceNow platform—powering IT service excellence across a complex, regulated enterprise.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and experience.
5+ years managing and maintaining large, enterprise systems in complex, matrixed organizations, with 3+ years directly administering and enhancing ServiceNow.
Expertise in ServiceNow architecture and administration, integrations (APIs, Integration Hub, MID Servers), CMDB/Discovery, and platform governance/security.
Experience operating in regulated environments with CSV/GxP or comparable compliance frameworks.
Strong communication skills and customer focus; ability to translate business needs into technical solutions and articulate trade-offs.
Methodical problem-solving with attention to detail; comfortable working with limited supervision and substantial latitude to plan, prioritize, and execute.

Nice To Haves

ServiceNow certifications: CSA, CAD, CIS (e.g., ITSM, Discovery, APM, HRSD), and ITOM.
ITIL Foundation v3/v4; intermediate ITIL certifications are a plus.
Project management certifications (PMP, PRINCE2, Scrum Master) and experience with DevOps/CI/CD for ServiceNow.
Familiarity with data privacy, access management, audit requirements, SOX controls, and life-sciences regulations (21 CFR Part 11, Annex 11).
Any combination of education and experience, which would provide an equivalent background to deliver against role expectations.

Responsibilities

Lead platform operations and reliability for ServiceNow (ITSM, ITOM, CMDB, Discovery, Catalog/Request, Integration Hub; potentially SPM/HRSD).
Design solutions and implement enhancements, integrations, and workflow automation aligned to governance, security, and performance best practices.
Champion ITIL/ITSM processes (Incident, Problem, Change, Request, Knowledge, Configuration), define KPIs/SLAs, and drive continual service improvement.
Manage upgrades, patches, and release cycles; evaluate vendor updates for impact, test thoroughly, and coordinate deployment and change readiness.
Ensure compliance in a regulated environment; lead/participate in Computer Software Validation (CSV) activities and maintain complete, audit-ready documentation (e.g., 21 CFR Part 11, Annex 11).
Provide second-level support and enable first-level support with clear SOPs, work instructions, and knowledge articles; guide junior team members and vendors.
Coordinate cross-functional projects and delivery (Agile/Waterfall/Hybrid); manage backlogs, requirements, designs, testing, releases, and post-implementation support.