ServiceNow Lead Developer

University of Chicago • Chicago, IL

10d • $140,000 - $144,000

About The Position

Are you ready to shape the future of digital services at the University? We’re seeking a visionary ServiceNow Lead Developer to drive innovation and excellence within our fast-growing ServiceNow platform. This is a unique opportunity to lead projects involving new technologies like AI-powered chatbots and workflow automation, while collaborating with partners campus-wide to design processes and improve service delivery.

Requirements

• Minimum requirements include a college or university degree in related field.
• Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

Nice To Haves

• Bachelor's degree in computer science or related field.
• Advance degree in a technical field.
• Demonstrated experience in ServiceNow development and administration or in another application.
• Background in higher education or large enterprise environments is beneficial.
• Service-now.com Developer certification.
• Proven process design and improvement capabilities.
• Curiosity and willingness to learn, especially interested in AI, chatbots, and workflow automation.
• Outstanding communication skills to bridge technical and non-technical audiences with clarity and enthusiasm.
• Strong background in leading complex projects or platforms, especially in fast-paced or evolving environments.
• Work collaboratively, lead change, and adapt to new challenges.
• Excellent verbal and written communication skills.
• Effective interpersonal and collaborative skills.
• Strong analytical skills.
• Excellent organizational and time management skills.
• Self-motivated and take initiative.
• Prioritize multiple projects and independently follow through with detail.

Responsibilities

• Leads technical development and platform architecture for ServiceNow, ensuring scalable, sustainable solutions.
• Oversee and mentors ServiceNow team members, guiding best practices in agile delivery, code quality, and platform management.
• Collaborates closely with stakeholders across campus (IT, HR, Finance, Research, etc.) to understand needs, design optimal solutions, and communicate progress.
• Spearheads exciting initiatives including chatbot integration, advanced workflow automation, and onboarding of new ServiceNow modules and units.
• Designs and optimizes business processes leveraging ServiceNow capabilities.
• Manages backlog and prioritizes high-impact projects.
• Champions governance and compliance standards, serving as a resource on ServiceNow trends, security, and platform strategy.
• Fosters an inclusive, innovative team culture and actively communicates updates, challenges, and successes to campus partners.
• Acts as a technical consultant and resource for faculty research, teaching, and/or administrative projects.
• Leads or coordinates teams or projects for activities relating to software support and/or development.
• Performs other related work as needed.

Benefits

• The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees