ServiceNow Developer

Echo Global Logistics • Chicago, IL

7d • Onsite

About The Position

Join a small, hands‑on platform team that builds and enhances ServiceNow for internal technology teams and key business processes. You’ll work across ITSM, ITOM, CMDB, and ITAM, with a strong emphasis on automation and orchestration to improve efficiency and reliability.

Requirements

• 3+ years of ServiceNow development experience in an enterprise environment.
• Strong JavaScript/Glide skills and proficiency with Flow Designer, Script Includes, Business Rules, UI Policies, Scoped Apps, and disciplined update‑set practices.
• Proficiency with Flow Designer (and familiarity with legacy Workflow Editor).
• Hands-on ITOM and automation/orchestration experience).
• Working knowledge of CMDB data models and health practices.
• Familiarity with ITIL (Incident, Problem, Change) and Agile delivery.
• Strong communication skills; comfortable in a lean team contributing across discovery, build, and light production support; able to collaborate with engineering teams.
• ServiceNow CSA/CAD certification (or equivalent practical experience).

Responsibilities

• Design and configure capabilities across ITSM, ITAM, CMDB, Service Catalog/Portal, and ITOM to support IT and business processes.
• Build and maintain integrations (REST/SOAP, IntegrationHub, MID Server) with robust error handling, logging, and resilience.
• Design and maintain Service Catalog items, optimize catalog structure, and enhance Employee Center taxonomy for better UX and content discoverability.
• Develop orchestrations/automations (Flow Designer, subflows, scripted logic) that streamline operations and reduce manual effort.
• Translate technical and business requirements into scalable, maintainable solutions and clear user stories.
• Collaborate with configuration management teams to improve CMDB data quality, implement reconciliation patterns, and support governance initiatives.
• Partner with monitoring and operations teams to integrate event data, enrich alerts, and ensure seamless workflows between systems.
• Coordinate Discovery schedules, IP ranges, and MID Server requirements with infrastructure teams; implement discovery patterns as needed.
• Support platform upgrades, troubleshoot issues across environments, and follow best practices for change and release management.
• Document solutions (runbooks, knowledge articles) and ensure smooth hand‑offs to support teams.
• Adhere to development best practices to ensure code quality, scalability, and security.

Benefits

• For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers
• For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees