ServiceNow ITOM Consulting Manager

Crowe Advisory LLC•Dallas, TX

5d•$103,200 - $210,900•Hybrid

About The Position

Crowe is seeking a ServiceNow ITOM Manager to join our growing ServiceNow ITOM (IT Operations Management) team. This position is ideal for someone who thrives on hands-on ServiceNow development and configuration work, with a strong focus on ITOM modules such as Discovery, Service Mapping, and Event Management. You’ll be part of a collaborative delivery team, working primarily behind the scenes to architect and build powerful, scalable ServiceNow solutions that drive real results for our clients. In management at Crowe, you play a pivotal role in leading teams, guiding project execution, and deepening client relationships. You are expected to contribute to account planning, identify opportunities to add value, and ensure high-quality delivery. As your responsibilities expand, you take on broader account ownership, balancing project leadership with growing involvement in client strategy and solution development. Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence. Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes.

Requirements

5-7 years of professional experience
5+ years of direct ServiceNow ITOM hands-on work.
3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM.
Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
Ability to independently deliver technical solutions with minimal supervision
Excellent written and verbal communication, particularly around documenting complex logic
Comfortable working both independently and collaboratively within distributed teams
Bachelor's degree
Willingness and ability to travel up to 30% as needed for client engagements.

Nice To Haves

Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods
In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling
Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.
Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments
Strong troubleshooting skills with MID Servers, connectivity, and system performance
One of the following certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS)- Discovery, Service Mapping or Event Management or Certified Application Developer (CAD)

Responsibilities

Execute deep technical configuration and scripting for ServiceNow ITOM, including: Discovery patterns, probes, and sensors, MID Server installation, configuration, and troubleshooting, Event Management rule creation and alert correlation, Service Mapping design and deployment
Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
Translate technical requirements and architecture into scalable, supportable implementations.
Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
Write and maintain clear, reusable documentation and internal development standards.
Support system testing, UAT, deployment, and ongoing performance tuning.
Participate in internal technical design sessions and code reviews.
Engage with clients periodically during technical workshops, validations, or post-go-live support.