ServiceNow ITAM Business Process Consultant (358)

iTech AG • Arlington, VA

3d

About The Position

iTech AG is seeking an experienced IT Asset Management (ITAM) Business Process Consultant (BPC) to participate in the delivery for an ITAM implementation initiative. This is a critical phase of a large-scale transformation to establish and mature a centralized IT asset management program across the enterprise. This individual will serve as a point of contact, accountable for driving implementation, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream deployment of ITAM processes, tooling, and governance.

Requirements

• 3+ years of experience in consulting, business analysis, or IT asset management
• Proven experience leading workstreams or engagements in complex, matrixed environments
• Strong background in ITAM process implementation and transformation
• Experience collaborating with diverse stakeholders across business and IT functions
• Demonstrated ability to facilitate workshops and drive stakeholder alignment
• Excellent communication skills, including executive-level presentation ability

Nice To Haves

• Experience supporting greenfield implementations
• ServiceNow CSA
• ServiceNow CIS in either HAM or SAM

Responsibilities

• Establish and manage engagement governance, cadence, and reporting
• Build strong relationships with client leadership and key ITAM stakeholders across the organization
• Lead executive communications, including steering committees and status reporting
• Facilitate workshops to capture current-state asset management processes (hardware, software, lifecycle management), variations across teams and departments (operational, data, compliance), and pain points, gaps, and optimization opportunities
• Define future-state ITAM process frameworks aligned to target platform and tooling capabilities
• Develop standardization and harmonization recommendations across asset classes and business units
• Coordinate across diverse stakeholders including IT operations and infrastructure teams, procurement, finance, and vendor management stakeholders, and compliance, security, and audit stakeholders
• Drive alignment on common vs. business-unit-specific ITAM requirements
• Identify risks, dependencies, and organizational change impacts
• Own quality and completion of all implementation outputs, including process maps (current/future state), ITAM requirements documentation, gap analysis and recommendations, and executive summaries and decision materials
• Ensure deliverables are clear, actionable, and implementation-ready
• Provide direction and oversight to BA/BPC resources
• Delegate and manage workstreams while ensuring consistency and quality
• Review and refine deliverables produced by supporting team members
• Align ITAM implementation outputs with the broader IT transformation roadmap
• Partner with technology and architecture teams to ensure feasibility and integration with existing CMDB, ITSM, and asset tooling
• Support transition into design, configuration, and deployment phases
• Other duties as assigned

Benefits

• Equal Opportunity Employer
• Consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
• Commitment to working with and providing reasonable accommodations to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level