ServiceNow & IT Service Management (ITSM) Intern
About The Position
The ServiceNow & IT Service Management (ITSM) Intern will contribute to initiatives supporting service delivery, platform operations, reporting, data quality, and process improvement. Working alongside ServiceNow administrators, process owners, architects, and IT leaders, the intern will gain exposure to enterprise management of incidents, requests, knowledge, changes, assets, and configuration data. The internship provides hands-on experience in ITSM, CMDB fundamentals, ServiceNow administration, reporting and analytics, workflow automation, and enterprise technology services.
Requirements
- High school diploma or GED and 0–2 years of relevant professional experience, or an equivalent combination of education and experience.
- Rising senior or graduate student pursuing a degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or a related field.
- Interest in ServiceNow, IT Service Management (ITSM), technology operations, or enterprise platforms.
- Exposure to programming or scripting languages such as JavaScript, Python, Java, or similar technologies.
- Coursework or project experience involving software development, databases, analytics, process improvement, or technology management.
- Familiarity with Agile, project management, or collaborative team projects.
- Strong problem-solving, communication, and organizational skills.
- Curiosity, initiative, and willingness to learn new technologies and business processes.
Nice To Haves
- Experience with Microsoft Excel, Power BI, or data analysis tools.
Responsibilities
- Work on IT assignments of moderate difficulty under the direction of a more senior mentor.
- Escalate issues and questions to management as necessary.
- Participate in group discussions with peers or external groups to solve problems of moderate scope.
- Participate in meetings to gain process knowledge and guidance on assigned projects.
- Read, understand, and perform assignments within prescribed guidelines.
- Approach challenges and create solutions with a critical-thinking and customer-service mindset.
- Prepare standard reports and presentation materials.
- Contribute ideas and recommendations to improve employee and customer experiences across IT services.
- Assist with collecting, reviewing, and analyzing user feedback, satisfaction surveys, and service metrics.
- Explore AI, automation, and digital technologies to improve workflows, reporting, and service delivery.
- Support process-improvement initiatives that simplify experiences for users and support teams.
- Participate in cross-functional projects focused on innovation, operational effectiveness, and service excellence.
- Create reports, dashboards, and presentations communicating trends, insights, and opportunities for improvement.
- Research emerging technologies, industry trends, and ServiceNow capabilities, and share findings with the team.
- Collaborate with business and technical stakeholders to identify opportunities to enhance platform adoption and user engagement.
Benefits
- Health insurance coverage
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off
- Short- and long-term incentives and program-specific awards may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
High school or GED
