ServiceNow Enterprise Architect

Raymond James•Saint Petersburg, FL

2d•Hybrid

About The Position

Responsible for the analysis, design, and integration of an organization's complete information resources, including infrastructure, applications, and data. Define and maintain the ServiceNow architecture vision, roadmap, and reference architectures for the ServiceNow platform, ensuring alignment with business strategy, regulatory requirements, and technology standards. Develop and present architecture blueprints, roadmaps that clearly translate business capabilities, strategic objectives, and technical requirements into scalable ServiceNow solutions. Provide architectural leadership across ServiceNow product suites including ITSM, ITOM, IRM/GRC, SPM, SecOps, CSM, CMDB, AI/Automation, and custom applications. Establish and enforce platform governance, design standards, development guardrails, integration patterns, and configuration management practices to ensure sustainable, and upgrade-safe solutions. Lead platform modernization initiatives and drive adoption of emerging ServiceNow capabilities, AI-powered features, workflow automation, and digital transformation opportunities. Partner with business leaders, technology teams, risk, compliance, cybersecurity, and enterprise architecture stakeholders to define future-state capabilities and prioritize strategic investments. Evaluate business requirements and perform solution assessments including build-verses buy analysis, platform rationalization and technology recommendations. Architect enterprise integrations leveraging APIs, Integration Hub, event driven architectures, data governance, and enterprise data strategies. Provide executive consultation on platform scalability, technical debt reduction, platform health, licensing optimization and long-term architectural direction. Serve as the highest-level technical escalation and trusted advisor for complex platform initiatives, major programs, and critical production issues. Mentor architects, developers, administrators, and business analysts while promoting architecture best practices, reusable design patterns, and technical excellence across delivery teams.

Requirements

Expert knowledge of ServiceNow architecture, platform capabilities, data model design, integration architecture, security framework, and governance best practices.
Demonstrated ability to design enterprise-scale ServiceNow solutions that balance business value, regulatory requirements, scalability, maintainability, and total cost of ownership.
Strong understanding of financial services regulatory considerations, risk management, audit requirements, segregation of duties, and platform governance.
Ability to translate complex business objectives into architectural roadmaps, capability models, and implementation strategies.
Expertise in enterprise integration patterns, REST/SOAP APIs, integration hub, MID Server Architecture, identity management, and cloud technologies.
Experience establishing architecture standards, reviewing solution designs, and governing large portfolios of ServiceNow products and custom applications.
Strong analytical skills with the ability to assimilate information from multiple stakeholders, identify gaps, evaluate options, and provide strategic recommendations.
Ability to influence senior leadership, build consensus across organizations, and communicate technical concepts to executive audiences.
General Experience - 6 to 10 years

Nice To Haves

ServiceNow Certified Technical Architect (CTA, Certified Master Architect (CMA) or equivalent architecture experience preferred.

Responsibilities

Define and maintain the ServiceNow architecture vision, roadmap, and reference architectures for the ServiceNow platform, ensuring alignment with business strategy, regulatory requirements, and technology standards.
Develop and present architecture blueprints, roadmaps that clearly translate business capabilities, strategic objectives, and technical requirements into scalable ServiceNow solutions.
Provide architectural leadership across ServiceNow product suites including ITSM, ITOM, IRM/GRC, SPM, SecOps, CSM, CMDB, AI/Automation, and custom applications.
Establish and enforce platform governance, design standards, development guardrails, integration patterns, and configuration management practices to ensure sustainable, and upgrade-safe solutions.
Lead platform modernization initiatives and drive adoption of emerging ServiceNow capabilities, AI-powered features, workflow automation, and digital transformation opportunities.
Partner with business leaders, technology teams, risk, compliance, cybersecurity, and enterprise architecture stakeholders to define future-state capabilities and prioritize strategic investments.
Evaluate business requirements and perform solution assessments including build-verses buy analysis, platform rationalization and technology recommendations.
Architect enterprise integrations leveraging APIs, Integration Hub, event driven architectures, data governance, and enterprise data strategies.
Provide executive consultation on platform scalability, technical debt reduction, platform health, licensing optimization and long-term architectural direction.
Serve as the highest-level technical escalation and trusted advisor for complex platform initiatives, major programs, and critical production issues.
Mentor architects, developers, administrators, and business analysts while promoting architecture best practices, reusable design patterns, and technical excellence across delivery teams.