ServiceNow Engineer 2

University of Washington Medical Center

1d • $109,188 - $147,216 • Remote

About The Position

UW MEDICINE IT SERVICES has an outstanding job opportunity for a ServiceNow Engineer 2. WORK SCHEDULE 100% FTE – 40 hours per week Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday DEPARTMENT DESCRIPTION UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission. POSITION HIGHLIGHTS REMOTE opportunity 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year 100% matching, 100% immediately vesting 403(b) PRIMARY JOB RESPONSIBILITIES Implement server/client business logic (Business Rules, Script Includes, UI Actions, Client Scripts) Develop and maintain Service Portal widgets, Catalog items, and UI pages Design data models and ACLs; ensure secure, performance code and efficient queries Author and maintain automated tests (ATF) and deployment documentation Contribute to technical debt reduction and performance tuning Assist with estimates and sprint planning Create knowledge articles and job aids Build and support REST/SOAP integrations and data loads; leverage MID Server when appropriate Implement transform maps, scripted REST APIs, and error handling/monitoring Participate in code reviews; enforce standards and reusability patterns Support incident resolution and root cause analysis for application issues Contribute to upgrading readiness, resolving deprecated patterns and conflicts Collaborate with ITIL owners to ensure development supports Incident, Change, Problem, Request, and Knowledge processes Support CMDB data integrity where apps integrate with CIs Track KPIs for release quality and cycle time Share development best practices with team members Provide code walkthroughs and pair programming Contribute to internal libraries REQUIREMENTS Bachelor’s degree in Computer Science, Engineering, Software Development, Information Technology, or related field or equivalent combination of education/experience ServiceNow System Administrator certification and at least one advanced certification (e.g., Application Developer or Implementation Specialist) within six months, if not current ITIL 4 Foundation certification within six months 4+ years’ experience must include the below: Four or more years of ServiceNow development experience delivering complex features and integrations Proficient in JavaScript on the ServiceNow platform, Flow Designer, Glide APIs, and Service Portal UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position Details Pay Range Minimum: $109,188.00 annual Pay Range Maximum: $147,216.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. Use the filters or enter keywords in the search box (such as “custodian,” “nursing” or “manager”) to explore available opportunities. To find temporary opportunities, enter “temporary” in the search box. If you are a current UW employee: You must log into Workday and apply internally through the UW Jobs Hub. Looking for faculty, librarian or academic staff positions? Please visit our Academic Jobs site. Looking for student employment? Learn more on our Student Employment site. There are many perks to working for the University of Washington. Learn more about the benefits that could be available to you as a UW employee. Sign up for Job Alerts to be notified about job opportunities at the UW that interest you; you’ll be one of the first to learn when openings become available. You will be asked to create an account if you do not already have one.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Software Development, Information Technology, or related field or equivalent combination of education/experience
• ServiceNow System Administrator certification and at least one advanced certification (e.g., Application Developer or Implementation Specialist) within six months, if not current
• ITIL 4 Foundation certification within six months
• 4+ years’ experience must include the below:
• Four or more years of ServiceNow development experience delivering complex features and integrations
• Proficient in JavaScript on the ServiceNow platform, Flow Designer, Glide APIs, and Service Portal

Responsibilities

• Implement server/client business logic (Business Rules, Script Includes, UI Actions, Client Scripts)
• Develop and maintain Service Portal widgets, Catalog items, and UI pages
• Design data models and ACLs; ensure secure, performance code and efficient queries
• Author and maintain automated tests (ATF) and deployment documentation
• Contribute to technical debt reduction and performance tuning
• Assist with estimates and sprint planning
• Create knowledge articles and job aids
• Build and support REST/SOAP integrations and data loads; leverage MID Server when appropriate
• Implement transform maps, scripted REST APIs, and error handling/monitoring
• Participate in code reviews; enforce standards and reusability patterns
• Support incident resolution and root cause analysis for application issues
• Contribute to upgrading readiness, resolving deprecated patterns and conflicts
• Collaborate with ITIL owners to ensure development supports Incident, Change, Problem, Request, and Knowledge processes
• Support CMDB data integrity where apps integrate with CIs
• Track KPIs for release quality and cycle time
• Share development best practices with team members
• Provide code walkthroughs and pair programming
• Contribute to internal libraries

Benefits

• REMOTE opportunity
• 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
• 100% matching, 100% immediately vesting 403(b)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees