ServiceNow Engagement Manager @Advizex (Remote)

Myriad360

2d•$105,000 - $115,000•Remote

About The Position

This position will join the Advizex team, a Myriad360 company. About Advizex Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach. For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI. This role will join the Advizex team and play a key part in continuing that legacy. Learn more about Advizex here! Role Overview The ServiceNow Engagement Manager leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments. This role combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development. The ideal candidate is a strong communicator and problem-solver who can translate business needs into effective solutions while serving as a trusted advisor to clients. Up to 25% travel may be required across the Southeast region. Candidates must be based in the United States and located in Georgia.

Requirements

The ideal candidate will have 3–5 years of hands-on experience with the ServiceNow platform, be comfortable making solution recommendations, and demonstrate the ability to design complex business solutions and clearly articulate those solutions to customers.
Experience leading or guiding ServiceNow implementations using Agile methodologies
Strong experience with ITSM and ITOM
Experience delivering ServiceNow integrations with external systems
Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.)
Proven ability to manage stakeholders and drive accountability through project completion
Experience working within an Agile delivery model, including requirements gathering, development, and testing
Engagement management experience, including planning, reporting, delivery, and project closure
Strong consultative approach with the ability to communicate business process improvements clearly and effectively
Prior experience working within IT Operations outside of ServiceNow-specific roles
Solid business analysis skills, including translating business needs into technical solutions
Working knowledge of ITIL / ITSM / SACM concepts and best practices
ServiceNow Foundational Certifications (CSA and/or CAD)
ServiceNow Implementation Certifications (CIS)
ServiceNow Sales Accreditations
Ability to work effectively with both technical and non-technical stakeholders

Responsibilities

Recommending and delivering solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer
Prepare and execute workshops
Promote process standardization and efficiencies
Determine and document detailed requirements
Design process solutions
Provide advisory and Implementation services and solutions
Configuration of the platform and applications
Solution appropriately following ServiceNow Best Practices
Train, enable, and/or educate the client on the solution
Provide post go-live support
Use knowledge of technology, products, processes, industry expertise and consultative skills to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform and driving the sale, implementation, and expansion of the ServiceNow platform
Contribute to proposals edit proposals and recommend content
Use domain knowledge and understanding of ServiceNow and other relevant technologies to credibly and persuasively articulate the features and benefits to the customer
Build in-depth knowledge of technical and business priorities, challenges and initiatives that can be translated into Advizex solution opportunities
Determine how industry trends, product announcements and advances in technology may impact the customer
Develop successful relationships with team members, partners and customers
Ensure effective coordination and support between account teams and supporting technical resources