ServiceNow Development Analyst
About The Position
Under minimal supervision, designs, codes or configures, tests, debugs, deploys, documents, and maintains programs using a variety of software development toolkits, programming languages, testing/verification applications and other tools, while adhering to specific development best practices and quality standards. Gathers business requirements, translating that information into detailed technical specifications from which programs will be written or configured, and validating that the proposed applications align with both the architectural design and the business needs. Participates in process leadership for work groups, and product/service delivery strategy and work plans. Other responsibilities may include deep troubleshooting and issue analysis, as well as coding, testing, and implementing software enhancements and/or applying patches. Competent to work on most phases of applications systems analysis and programming activities but requires instruction and guidance in others. Provides coaching to less experienced Application Development Analysts.
Requirements
- Associate's Degree or equivalent in a related field
- At least 2 years of relevant experience developing and supporting applications, and or system development lifecycle including coding, testing, and implementation
- Able to work in an on-call rotation with a 2-week on, 6-week off timeframe
Nice To Haves
- Bachelor's Degree or equivalent in a related field
- Certified System Administrator (CSA) certification
- Certified Application Developer (CAD) certification
- Experience working with IT Service Management (ITSM)
- Experience working in a SAFe environment
Responsibilities
- Works independently with customers to analyze and compile business requirements for applications, and then research, plan, design, develop and implement customer-focused programming solutions that adhere to the development policies and standards, and align with the Information Services architectural design and customer's business needs.
- May also code, test and implement software enhancements and/or apply patches, as well as prepare the appropriate documentation to support a new system, or to record modifications that have been made to existing application programs.
- Helps drive risk assessment by developing, implementing, and evaluating system design strategies, specifications, and models.
- Provides process leadership for work groups and assists in product/service delivery strategy and work plans.
- Owns the resolution for product, implementation and/or functionality issues, and provides troubleshooting support.
- Makes opportunities to expand skills by learning from those with more experience, and shares knowledge, by coaching less seasoned Applications Development Analysts.
Benefits
- Comprehensive benefits package to meet your financial, health, and work/life balance goals.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance, pet insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
