ServiceNow Business Analyst, Jr.

Accenture Federal Services • San Antonio, TX

1d

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!
The work
As a Business Analyst, you will be responsible for utilizing your expertise in ServiceNow Product Customer Service Management (CSM) and the ServiceNow Platform to drive business solutions. Your role will involve working closely with cross-functional teams to gather requirements, manage backlogs, and ensure successful implementation of Agile methodologies. Additionally, your role as a Business Analyst will be pivotal in driving innovation, streamlining processes, and delivering value to both internal and external stakeholders.

Requirements

• Exposure to tools such as Agile and backlog refinement will be beneficial in effectively managing project timelines and deliverables.
• Experience in requirements gathering will play a key role in understanding business needs and translating them into actionable plans for the team.
• Ability to navigate complex projects, collaborate with stakeholders, and drive results will be essential in ensuring the success of business initiatives.
• Proficiency in ServiceNow Product CSM and the ServiceNow Platform will be instrumental in optimizing customer service processes and enhancing overall business operations.
• Eligibility to obtain a Public Trust government clearance

Responsibilities

• utilizing your expertise in ServiceNow Product Customer Service Management (CSM) and the ServiceNow Platform to drive business solutions
• working closely with cross-functional teams to gather requirements
• manage backlogs
• ensure successful implementation of Agile methodologies
• driving innovation
• streamlining processes
• delivering value to both internal and external stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed