Senior Consultant, Business Analyst ServiceNow

KPMG • Vancouver, WA

1d • $73,000 - $100,000

About The Position

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
Due to the continued growth of our ServiceNow practice we have an exciting opportunity for a ServiceNow Business Analyst / Business Process Consultant to join our industry-leading ServiceNow practice.

As a ServiceNow Senior Business Analyst / Business Process Consultant in our ServiceNow practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the industry and growing your personal skillset by:

Requirements

• Strong communication skills - verbal, written, listening and presentation
• The ability to work on multiple projects at the same time and under tight deadlines
• Strong process flow and diagramming skills
• Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business procedures
• Solid presentation, facilitation, interview, and workshop skills
• Strong knowledge of project and software development methodologies / techniques

Nice To Haves

• Ideally fluent in ServiceNow or Service Management technology
• Experience creating and delivering training materials

Responsibilities

• Create relationships with the client business teams to understand their business.
• Collect, review, analyze, and manage business, user and system requirements from client stakeholders to create clear, concise, and correct user stories.
• Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.)
• Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables – process flows, test cases, etc. to meet development and stakeholder needs.
• Manage and / or execute the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments.
• Participating in work teams with stakeholders in IT, Project Management Office (PMO), vendors, and other business practice groups from an application development life cycle perspective.
• Commit to the continuous improvement, and learning development of ServiceNow best practices, tools, and technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed