ServiceNow Developer

General Dynamics Information Technology

5d • Remote

About The Position

Own your opportunity to turn data into measurable outcomes for our customers’ most complex challenges. As a ServiceNow Developer. Here, you’ll see the bigger picture on mission initiatives and where your program management career can go at GDIT. MEANINGFUL WORK AND PERSONAL IMPACT As an ServiceNow Developer, the work you’ll do at GDIT will be impactful to the mission of USPS. You will play a crucial role in optimizing the business functions at USPS. As a developer, your contributions will play a vital role in delivering solutions that empower our customers to achieve their mission objectives effectively. By leveraging your technical expertise, you'll develop, implement, and maintain robust software solutions tailored to meet customer needs. You will collaborate with cross-functional teams to understand customer requirements, optimize workflows, and integrate cutting-edge technologies, ensuring a seamless user experience. Your commitment to innovation and quality will directly enhance the customer's operational capabilities, drive efficiency, and facilitate their overall success. Your work will shape and sustain solutions that have a meaningful and lasting impact on the customer’s goals.

Requirements

• Minimum of 8 years of Information Technology experience.
• ServiceNow Certified System Administrator (CSA) certification.
• Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend configuration and/or App Engine Studio).
• Strong oral and written communication skills, including the ability to collaborate effectively with technical teams, stakeholders, and customers.
• Leverage AI capabilities (AI specific tools are CoPilot and playwright) in daily work to improve productivity and solution quality (e.g., accelerating troubleshooting, code review, documentation, and automation design).
• Knowledge of users, groups, roles
• Experience creating, modifying, troubleshooting ACLs (Access Control Rules)
• Experience using Flow Designer, including approvals, task orchestration etc
• Experience with automated testing and quality practices: ATF (Automated Test Framework)
• Strong understanding of the ServiceNow data model (tables, inheritance, dictionary attributes), update sets
• Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
• This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.

Nice To Haves

• ServiceNow application development experience in two or more of the following areas: ITSM modules, including Incident, Change, Problem, and Knowledge Management SPM modules including Demand and Project Portfolio Management (PPM)
• Integrations using REST APIs, including data imports/exports and Transform Maps, Auth/JWT, MID Server, Integration Hub spokes, error handling/retries, and monitoring
• CMDB configuration and development (tables/classes, relationships, IRE, data quality, and governance)

Responsibilities

• Work independently with minimal supervision or as part of a cross-functional development team to deliver time-sensitive tasks and platform enhancements.
• Participate in requirements gathering, technical design discussions, and peer reviews to ensure solutions meet business and technical standards.
• Develop and maintain technical documentation, including configuration details, integration specifications, and operational runbooks.
• Develop, enhance, and maintain ServiceNow client-side and server-side scripting, including Client Scripts and Business Rules.
• Design and implement Service Catalog solutions, including Catalog Items, variables, UI Policies, UI Actions, UI Builder / Service Portal, Workspaces.

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
• Paid leave and paid holidays are prorated based on the employee’s date of hire.
• The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees