ServiceNow Developer

Spatial Front, Inc.•Bethesda, MD

6h•Hybrid

About The Position

Spatial Front, Inc. (SFI), a two-time USAToday Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a ServiceNow Developer to support our growing team. In this role, you will be instrumental in developing and configuring the ServiceNow platform to enhance its functionality within our client’s organization. As a member of an agile team, you will deliver iterative improvements and collaborate with application teams to design and implement data interfaces with other enterprise systems. You will create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including scripting for each. Additionally, you will assist in designing and updating Service Portal front-end components and performing production deployment tasks in preparation for releases. Please note, this role offers flexible work arrangement, primarily remote with the understanding that occasional on-site presence may be required to support client needs.

Requirements

Bachelor’s degree in related discipline.
3+ years of relevant experience in IT development.
Basic ServiceNow certifications CSA and CAD.
ServiceNow Modules required experience: ITOM and Event Management.
Custom Workspace Development: Implement custom workspaces using UI Builder and develop comprehensive analytics dashboards.
Workflow Automation: Must be experienced in creating workflows using Workflow Editor, Workflow Designer, runbooks, and playbooks to streamline processes and ensure efficiencies.
Data Integration: Ability to set up a wide range of integrations (Service Graph Connectors / Integration Hub) with Splunk, SCCM, JAMF or equivalent for software inventory integration.
Communications: Conduct discovery workshops, requirement gathering sessions, conduct process workshops to educate customers on best practices and recommend scalable and sustainable solutions.
Knowledge of client and server scripting, ServiceNow REST APIs, and widget development.
Experience with Agile methodologies (Agile 2.0) for software development.
Knowledge of the ServiceNow app engine and the process for developing and supporting custom applications.
Demonstrated understanding of ITIL processes, operations, and procedures.
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)

Nice To Haves

Other ServiceNow Modules experience: AI Ops, App Engine Studio
Experience with Advanced scripting, Performance Analytics, Reporting, and other use case areas are highly desirable.
ServiceNow Certified Implementation Specialist – ITOM
ServiceNow Certified Implementation Specialist – Event Management / AIOps
Additional Certifications in: App Engine
Additional Certifications in: IntegrationHub
Additional Certifications in: Performance Analytics

Responsibilities

Develop, configure, and customize the ServiceNow platform to fit business requirements.
Create and manage workflows, UI Policies, UI Actions, Client Scripts, and ACLs.
Design and implement data interfaces with other enterprise application systems.
Collaborate with cross-functional teams to identify and prioritize business requirements.
Implement ServiceNow best practices for development, configuration, and customization using No code/Low code.
Participate in agile development processes, providing input and feedback to improve overall team performance.
Utilize scripting techniques to develop custom widgets and solutions in the Service Portal.
Assist in designing and updating Service Portal front-end components.
Perform production deployment tasks in preparation for releases.
Maintain an understanding of ServiceNow database hierarchies and design principles.
Write clean, efficient, and maintainable code.
Assist in providing technical support and guidance to team members.