ServiceNow Developer Principal

General Dynamics Information Technology

12d•Hybrid

About The Position

Transform technology into opportunity as a ServiceNow Developer Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a ServiceNow Developer Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs Develop and maintain integrations between ServiceNow and other internal or third-party systems (e.g., ERP systems, other enterprise applications) using REST, SOAP, APIs, and the ServiceNow Integration Hub Lead or support the implementation and optimization of core SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, and Financial Planning Configure financial aspects within projects and portfolios, such as cost plans, budgets, expense lines, labor costs, and financial baselines to track ROI and control costs Implement solutions for optimizing resource allocation, capacity planning, and managing timesheets, working closely with resource and portfolio managers Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices Work closely with stakeholders, product owners, and cross-functional teams (IT, PMO, finance) to gather requirements and translate them into technical specifications Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration. Contribute to IT-related technical processes reviews, postmortems, and continual process improvement Create estimations on effort required to produce ServiceNow functionality Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices Maintain current ServiceNow and industry certifications, while obtaining additional certifications WHAT YOU’LL NEED TO SUCCEED Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer Principal must have: ● Education: Technical Training, Certification(s) or Degree ● Experience: 5+ years of related experience

Requirements

Strong proficiency in ServiceNow SPM modules (PPM, Demand, Resource, Financials, Agile Development)
Experience with other ServiceNow modules like ITSM or ITOM
Expertise in ServiceNow platform architecture, Flow Designer, and Integration Hub
Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them
Strong scripting skills in JavaScript and GlideScript
Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions
Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Ability to identify, understand, document, and create functionality aligning with customer value streams
Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
Strong organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Excellent communication skills for collaborating with both technical and non-technical stakeholders
Strong analytical, problem-solving, and debugging skills
Ability to coach, guide, and mentor junior developers
Required: ServiceNow Certified Systems Administrator
Must possess and maintain a Secret or higher clearance
US Citizenship Required

Nice To Haves

Strongly Preferred: Additional ServiceNow certifications

Responsibilities

Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs
Develop and maintain integrations between ServiceNow and other internal or third-party systems (e.g., ERP systems, other enterprise applications) using REST, SOAP, APIs, and the ServiceNow Integration Hub
Lead or support the implementation and optimization of core SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, and Financial Planning
Configure financial aspects within projects and portfolios, such as cost plans, budgets, expense lines, labor costs, and financial baselines to track ROI and control costs
Implement solutions for optimizing resource allocation, capacity planning, and managing timesheets, working closely with resource and portfolio managers
Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices
Work closely with stakeholders, product owners, and cross-functional teams (IT, PMO, finance) to gather requirements and translate them into technical specifications
Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration.
Contribute to IT-related technical processes reviews, postmortems, and continual process improvement
Create estimations on effort required to produce ServiceNow functionality
Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices
Maintain current ServiceNow and industry certifications, while obtaining additional certifications