ServiceNow Developer Principal

GD Information Technology•Bossier City, TX

4d•Hybrid

About The Position

Transform technology into opportunity as a ServiceNow Developer Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a ServiceNow Developer Principal , the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: Develop and manage integrations between ServiceNow and BMC Remedy, often involving ticket creation, data synchronization, and CMDB consolidation Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management Create and manage data migration processes from Remedy to ServiceNow using tools like Import Sets, Transform Maps, and data sources Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements Perform administrative tasks, such as user and role management, system maintenance, and health checks Customize user interfaces, forms, and workflows to align with business needs Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products Contribute to IT-related technical processes reviews, postmortems, and continual process improvement Create estimations on effort required to produce ServiceNow functionality Grow junior talent through mentoring, partnership, and technical reviews Maintain current ServiceNow and industry certifications, while obtaining additional certifications WHAT YOU’LL NEED TO SUCCEED Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer Principal must have: ● Education: Technical Training, Certification(s) or Degree ● Experience: 5+ years of related experience ● Required Skills: Experience in developing and customizing ServiceNow applications and modules, especially ITSM Familiarity with BMC Remedy and/or Helix development and administration, including its ITSM applications and data structures Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them Strong scripting skills with at least one language – preferably JavaScript Experience with ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions. Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment Ability to identify, understand, document, and create functionality aligning with customer value streams Ability to produce level of estimates and basic deployment plans for ServiceNow functionality Strong organizational and time management skills while working in a rapid software development environment Ability to identify and learn new technologies quickly Excellent communication skills for collaborating with both technical and non-technical stakeholders Strong analytical, problem-solving, and debugging skills ● Required Certification: Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start Additional ServiceNow certifications strongly preferred ● Location: State of Louisiana Candidates within LA who reside within 60 miles of our Integrated Technology Center in Bossier City, LA will follow a hybrid work model Candidates within LA who reside more than 60 miles from our office in Bossier City, LA will follow a remote work model GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Flexibility: Full-flex work week to own your priorities at work and at home ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation. The likely salary range for this position is $127,500 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Requirements

Education: Technical Training, Certification(s) or Degree
Experience: 5+ years of related experience
Experience in developing and customizing ServiceNow applications and modules, especially ITSM
Familiarity with BMC Remedy and/or Helix development and administration, including its ITSM applications and data structures
Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them
Strong scripting skills with at least one language – preferably JavaScript
Experience with ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Ability to identify, understand, document, and create functionality aligning with customer value streams
Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
Strong organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Excellent communication skills for collaborating with both technical and non-technical stakeholders
Strong analytical, problem-solving, and debugging skills
Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start

Nice To Haves

Additional ServiceNow certifications strongly preferred

Responsibilities

Develop and manage integrations between ServiceNow and BMC Remedy, often involving ticket creation, data synchronization, and CMDB consolidation
Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
Create and manage data migration processes from Remedy to ServiceNow using tools like Import Sets, Transform Maps, and data sources
Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
Perform administrative tasks, such as user and role management, system maintenance, and health checks
Customize user interfaces, forms, and workflows to align with business needs
Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Contribute to IT-related technical processes reviews, postmortems, and continual process improvement
Create estimations on effort required to produce ServiceNow functionality
Grow junior talent through mentoring, partnership, and technical reviews
Maintain current ServiceNow and industry certifications, while obtaining additional certifications