ServiceNow Deployment- Manager

PwC•Cincinnati, OH

1d•$99,000 - $232,000

About The Position

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Cloud Operations team you lead the deployment of innovative ServiceNow solutions that transform client operations. As a Manager, you guide teams in delivering exceptional client service while fostering leadership development and mentoring junior staff to achieve their potential. This role offers the chance to work with cutting-edge cloud technologies and to drive impactful projects that enhance business performance.

Requirements

Bachelor's Degree
At least 5 years of experience

Nice To Haves

Certification from a leading cloud or service management provider preferred
Demonstrating working knowledge of Cloud platforms and technologies that make them work (AWS, Azure, Google Cloud Platform)
Possessing working knowledge of IT Service Management and how it is implemented across different operating models
Excelling in delivering solutions in dynamic environments
Leading complex projects and integrating client feedback
Guiding project delivery from scoping to conclusion
Passion for developing and growing team members
Communicating effectively at an executive level
Creating and maintaining professional relationships
Believing in the importance of diverse teams
Leading development of thought leadership and sales materials to grow the PwC Community