Deployment Manager
About The Position
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact We are seeking a Deployment Manager to lead the seamless implementation of Axon’s hardware and software solutions for law enforcement agencies. As the primary customer contact, this role collaborates with internal teams to drive efficient deployments, manage timelines, and resolve challenges. The Deployment Manager must have strong project management skills, a solid understanding of Axon products and IT processes, and the ability to align business and technical stakeholders for successful solution deployment.
Requirements
- 1-2 years of project deployment and coordination experience preferred
- 1-2 years working collaboratively in complex environments
- Experience utilizing technical project management tracking tools to ensure project tracking and completion
- Thorough knowledge of Axon products preferred
- Demonstrated exceptional customer relationship management skills with a track record of aligning stakeholders and driving fast-moving, rapidly changing projects, under tight deadlines
- Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time
- Excellent written and verbal communication skills with a demonstrated ability to structure projects and align stakeholders.
- Enthusiasm and commitment to Axon's Mission, Core Values, and Program Mission
- Willingness to join forces and drive company-wide initiatives across multiple departments
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Nice To Haves
- Experience with Salesforce, Microsoft Office Applications, Slack, Smartsheet and QUIP is advantageous.
Responsibilities
- Orchestrate multiple-product deployments of all Axon hardware or software products
- Serve as primary point of contact for customer: technology users and decision makers at Law Enforcement Agencies (Chiefs of Police, Command staff, Sheriffs, Directors of IT, Records Supervisors and Clerks, Police Officers, etc.)
- Collaborate with internal deployment teams to ensure seamless implementations and organized timelines.
- Provide structure and clarity where there is ambiguity in customer needs and implementation process
- Document customer issues, providing feedback to leaders and other key stakeholders.
- Maintain internal project dashboards and communication.
- Identify, manage and escalate risks, and ensuring end-to-end success of the implementation.
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Robust parental leave policy
- An award-winning office/working environment
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Ride along with police officers to see them use our technology and get inspired
- And more...
- Benefits listed herein may vary depending on the nature of your employment and the location where you work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
