Deployment Manager

Axon•Seattle, WA

1d•Onsite

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact We are seeking a Deployment Manager to lead the seamless implementation of Axon’s hardware and software solutions for law enforcement agencies. As the primary customer contact, this role collaborates with internal teams to drive efficient deployments, manage timelines, and resolve challenges. The Deployment Manager must have strong project management skills, a solid understanding of Axon products and IT processes, and the ability to align business and technical stakeholders for successful solution deployment.

Requirements

1-2 years of project deployment and coordination experience preferred
1-2 years working collaboratively in complex environments
Experience utilizing technical project management tracking tools to ensure project tracking and completion
Thorough knowledge of Axon products preferred
Demonstrated exceptional customer relationship management skills with a track record of aligning stakeholders and driving fast-moving, rapidly changing projects, under tight deadlines
Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time
Excellent written and verbal communication skills with a demonstrated ability to structure projects and align stakeholders.
Enthusiasm and commitment to Axon's Mission, Core Values, and Program Mission
Willingness to join forces and drive company-wide initiatives across multiple departments
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Nice To Haves

Experience with Salesforce, Microsoft Office Applications, Slack, Smartsheet and QUIP is advantageous.

Responsibilities

Orchestrate multiple-product deployments of all Axon hardware or software products
Serve as primary point of contact for customer: technology users and decision makers at Law Enforcement Agencies (Chiefs of Police, Command staff, Sheriffs, Directors of IT, Records Supervisors and Clerks, Police Officers, etc.)
Collaborate with internal deployment teams to ensure seamless implementations and organized timelines.
Provide structure and clarity where there is ambiguity in customer needs and implementation process
Document customer issues, providing feedback to leaders and other key stakeholders.
Maintain internal project dashboards and communication.
Identify, manage and escalate risks, and ensuring end-to-end success of the implementation.