ServiceNow Continuous Automation Monitoring Project Manager (VA ESOM)
Kentro•Remote,
•Remote
About The Position
Kentro is seeking a ServiceNow Continuous Automation Monitoring (CAM) Project Manager to support our VA-ESOM End Point Support and Operations Monitoring contract across the United States leading the centralized support team responsible for the post-implementation operation, governance, and continuous improvement of the ServiceNow CAM Module. The CAM Project Manager is the single accountable owner for service delivery to ATO Managers, cross-functional coordination across stakeholder groups, and successful execution of the CAM transition plan.
Requirements
- Bachelor's degree in Information Systems, Cybersecurity, Business, or related field.
- 10+ years of program or project management experience, with at least 3 years leading cybersecurity, risk, or compliance programs.
- Demonstrated experience with NIST Risk Management Framework (RMF), FISMA, or equivalent authorization frameworks.
- PMP or equivalent project management certification.
- Direct experience with ServiceNow GRC, IRM, or CAM modules in a post-implementation operational context.
- Strong stakeholder management, executive communication, and team leadership skills.
- US Citizen or Green card holder
- Willing and able to obtain and maintain Public Trust Clearance
- Must meet updated ID requirements
Nice To Haves
- Master's degree in a related field.
- CISSP, CISM, or CGRC (formerly CAP) certification.
- Federal government or VA experience.
- Prior experience standing up a centralized service or shared-services team.
Responsibilities
- Lead the CAM Centralized Support Team, including resource planning, performance management, and team development.
- Serve as the central intake point for items received from ATO Managers; triage, prioritize, and assign work across the team.
- Own and maintain the CAM transition plan, including the phased rollout schedule, milestones, RACI, dependencies, and risk register.
- Coordinate with EndPoint Engineering, Information System Owners (ISOs), the ATO program office, and the AODR to maintain end-to-end visibility of all CAM tasks.
- Establish and chair recurring governance forums (steering committees, working groups, status reviews) with stakeholders.
- Define and report against team KPIs and SLAs, including intake response times, training completion, dashboard accuracy, and SOP adherence.
- Review and approve training materials, SOPs, job aids, and reports prior to publication.
- Escalate risks, issues, and dependencies to executive leadership; communicate program status to senior stakeholders.
Benefits
- paid time off
- healthcare benefits
- supplemental benefits
- 401k including an employer match
- discount perks
- rewards
- education reimbursement for certifications, degrees, or professional development
- flexibility for you to take a course, complete a certification, or other professional growth and networking
- funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
- host and attend charity galas/events
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What This Job Offers
Job Type
Full-time
Career Level
Senior
