ServiceNow Compliance & AI Lead

Ford Motor • Allen Park, MI

10d • Hybrid

About The Position

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. The ServiceNow Compliance & AI Lead will be accountable for executing the enterprise strategy for Compliance, Automation and Artificial Intelligence capabilities on the ServiceNow platform. This role serves as the strategic bridge between Security, Risk & Compliance organizations and Platform Transformation teams, ensuring the overall platform and the organization reduces risk, improves compliance, increases operational efficiency, and accelerates business outcomes through AI-driven innovation. The role also drives platform value realization, and adoption of modern ServiceNow capabilities while maintaining alignment with enterprise architecture and security standards.

Requirements

• Bachelor’s Degree in Computer Science, Engineering, or equivalent experience
• 10+ years of Service Management, Platform Transformation and Compliance experience.
• 5+ years leading ServiceNow initiatives.
• Good understanding of AI and automation capabilities within the platform.

Nice To Haves

• Experience implementing Agentic solutions within the Platform
• Experience implementing NowAssist/AI Control Tower
• Certifications: ServiceNow CSA ITIL Foundation/Managing Professional
• Lean Six Sigma
• AI/Generative AI Certifications

Responsibilities

• Implement the ServiceNow Compliance roadmap.
• Partner with Compliance, Internal Audit, Cybersecurity, and Business stakeholders and ensure regulatory and audit requirements are supported through ServiceNow solutions.
• Increase workflow automation adoption in and off the platform.
• Define enterprise AI roadmap and governance within ServiceNow.
• Drive adoption of the following as it comes: Now Assist Generative AI Predictive Intelligence AI Search Virtual Agent AI Agents AI Control Tower
• Identify high-value AI use cases and build business cases.
• Ensure responsible and compliant use of AI technologies.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager