ServiceNow CMDB Architect, Expert – ITOM, Discovery and Integrations (VA ESOM)

Kentro

2d • Remote

About The Position

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Kentro is hiring for an expert-level CMDB Architect with a focus on ITOM, Discovery, and Integrations for Kentro's VA ESOM – End Point Support and Operations Monitoring contract across the United States. In this role, you will define and own the CMDB architecture strategy, drive data quality and governance programs, and lead the integration of the CMDB with monitoring, observability, and asset management sources. This role serves as the technical authority for configuration management across a complex federal environment and requires deep expertise in ServiceNow CMDB, Discovery, Service Mapping, and ITOM platforms.
Location: This position can be performed remotely within the United States and will support Eastern Time working hours.
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Requirements

• 8+ years of experience in ITSM, configuration management, platform architecture, or enterprise architecture.
• 5+ years focused specifically on CMDB, Discovery, and Service Mapping.
• Bachelor's degree in engineering, mathematics, or business administration.
• Strong understanding of CMDB concepts including CI classes, relationships, and dependency modeling for complex infrastructures (servers, networks, cloud, containers, databases, middleware, load balancers).
• Expertise with ServiceNow CMDB, Discovery, Service Mapping, and ITOM platforms.
• Demonstrated ability to define CMDB architecture, governance frameworks, and data quality programs at scale.
• ITIL Foundation certification required.
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Nice To Haves

• ServiceNow certifications including CIS-CMDB, CIS-Discovery, CIS-Service Mapping, CSA, or architect-level credentials.
• Active federal security clearance or Public Trust.
• Experience in a federal IT environment.
• Advanced problem-solving and analytical skills with strong attention to CMDB data accuracy and configuration integrity.
• Strong communication and stakeholder management skills with experience presenting to leadership, auditors, and cross-functional IT teams.

Responsibilities

• Define and own CMDB architecture including data model design, federation strategy, naming standards, and ingestion patterns aligned to enterprise architecture.
• Build and execute CMDB roadmaps, maturity models, and phased implementation plans across the VA environment.
• Establish and enforce CMDB data governance, CI lifecycle policies, attestation processes, audit controls, and change-driven CI update workflows.
• Drive CMDB health and data quality programs using health dashboards, metrics, and exception remediation workflows.
• Lead integration of CMDB with monitoring, observability, and asset sources including SCCM, BigFix, Armis, Splunk, CI/CD pipelines, and cloud CMDBs.
• Apply hands-on expertise in data modeling, reconciliation, normalization, Transform Maps, IntegrationHub, ETL tools, and REST/SOAP APIs.
• Connect CMDB design to ITSM and ITOM processes including Incident, Problem, Change, Asset, Service Mapping, Event Management, and AIOps.
• Partner with Change Management, infrastructure, cloud, and application teams to ensure CI accountability and accurate service modeling.
• Develop standards, playbooks, and training materials to align cross-functional teams around CMDB strategy and governance.

Benefits

• We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
• Reimbursement amounts may fluctuate due to IRS limitations.
• We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking.
• We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
• We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
• In alignment with our commitment to our communities, we also host and attend charity galas/events.
• We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level