ServiceNow System Administrator, ITOM (VA ESOM)

Kentro

2d•Remote

About The Position

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for two experienced ServiceNow Senior System Administrators with a focus on IT Operations Management (ITOM) for Kentro's VA ESOM – End Point Support and Operations Monitoring contract across the United States. In this role, you will plan and execute System Administrative tasks with a specialized focus on ServiceNow ITOM products including Discovery, Event Management, Orchestration, and Service Mapping. You will manage CMDB data quality, oversee integrations with federal and cloud environments, and serve as a technical authority for ITOM platform operations. Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

ServiceNow Certified System Administrator (CSA) – required.
Bachelor's degree in Computer Science, Electronics Engineering, or other engineering or technical discipline required.
5+ years of total relevant experience as a System Administrator.
2+ years of hands-on experience with ServiceNow ITOM products (Discovery, Event Management, Orchestration, Service Mapping).
Proven background in managing CMDB, integrations, and data governance within large-scale or federal environments.
Experience with Service Graph Connectors (e.g., SolarWinds, vCenter, AWS, Azure, SCCM).
Proficiency in REST/SOAP API integrations, MID Server configuration, JavaScript, and data transformation practices.
Strong understanding of ITIL processes including Incident, Change, Configuration, Problem, and Asset Management.
US Citizen or Green card holder
Willing and able to obtain and maintain Public Trust Clearance
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Nice To Haves

ServiceNow Certified Implementation Specialist – ITOM or CMDB.
ITIL Foundations certification.
Active federal security clearance or Public Trust.
Experience with ServiceNow Discovery Patterns and Credential Management at federal scale.
Exposure to Federal Government IT system management and cloud environments, particularly AWS and Azure.
Knowledge of automation and orchestration tools such as Ansible, PowerShell, or Jenkins.
Familiarity with ServiceNow CMDB Health Dashboards, Identification Reconciliation Engine (IRE), and CSDM standards.

Responsibilities

Plan and execute System Administrative tasks related to ServiceNow ITOM platform operations, with a focus on Discovery, Event Management, Orchestration, and Service Mapping.
Manage and maintain CMDB data quality, CI lifecycle, and data governance in alignment with ITIL v4 guidelines and federal standards.
Configure and maintain MID Servers, Service Graph Connectors (e.g., SolarWinds, vCenter, AWS, Azure, SCCM), and REST/SOAP API integrations.
Develop and manage data transformation practices and integration frameworks to support platform health and accuracy.
Monitor ITOM platform performance, proactively identify issues, and drive resolution in coordination with infrastructure and cloud teams.
Oversee user management, group and role administration, and access control configurations in compliance with federal security requirements.
Develop and maintain SOPs, runbooks, and technical documentation for ITOM operations.
Support change management processes for platform updates, modifications, and patching activities.
Coordinate with architects and developers on CMDB configuration standards, identification and reconciliation (IRE), and CSDM alignment.

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
Reimbursement amounts may fluctuate due to IRS limitations.
We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking.
We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard.
Kentro is committed to incorporating fun into every day.
We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
In alignment with our commitment to our communities, we also host and attend charity galas/events.
We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.