ServiceNow Integration Senior Developer (ITOM/CMDB & Kafka - VA ESOM)

Kentro

2d • Remote

About The Position

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Kentro is hiring for an experienced ServiceNow Integration Senior Developer to support Kentro’s VA ESOM – End Point Support and Operations Monitoring contract across the United States. This role is a hands-on technical lead who bridges ServiceNow platform architecture and delivery with a specialized focus on integrating ServiceNow ITOM/CMDB with a Kafka-based event/monitoring pipeline running on Kubernetes (AKS in Azure Government/GCC High). The ideal candidate is comfortable owning in-flight solutions with limited documentation, rapidly stabilizing and enhancing them, and collaborating with stakeholders to deliver secure, reliable capabilities into production.
Location:This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

• Master’s degree computer science, electronics engineering or other engineering or technical discipline is required. An additional 10 years of experience may be substituted for the educational requirement for a total of 20 years of experience.
• 5+ years of hands-on ServiceNow experience, including development/configuration and platform integration work.
• Strong experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management) and CMDB; working knowledge of CSDM 5.0 concepts and CI relationship modeling.
• Experience designing and implementing integrations (REST/SOAP, IntegrationHub, scripted integrations, MID Server-based integrations).
• Working knowledge of Apache Kafka concepts (topics, partitions, consumer groups, offsets) and event-driven integration patterns.
• Hands-on proficiency in Python or Java for building integration services; familiarity with testing, packaging, and observability practices.
• Hands-on experience with Kubernetes and container tooling: Docker, Helm, kubectl; ability to debug deployments and runtime behavior.
• Experience working with Azure services supporting AKS workloads (e.g., ACR, Key Vault, networking) in a constrained/regulated environment.
• Scripting experience with at least two of: PowerShell, Bash, WMI-based scripting for discovery/probes.
• Strong troubleshooting skills and ability to take ownership of partially documented solutions and drive them to stable operations.
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Nice To Haves

• ServiceNow certifications such as CIS-ITOM, CAD, CIS-CMDB, or IntegrationHub-related credentials.
• Confluent Certified Administrator for Apache Kafka (CCAAK) or Confluent Certified Developer for Apache Kafka (CCDAK).
• Experience operating or integrating Kafka on Kubernetes (e.g., Strimzi) and/or schema management practices.
• Experience with infrastructure-as-code (Terraform/Bicep) and Git-based CI/CD pipelines.
• Experience in federal IT environments (VA strongly preferred) and familiarity with Azure Government / GCC High constraints.
• Advanced problem-solving and analytical skills; strong root-cause analysis and incident triage capabilities.
• Clear written and verbal communication; ability to translate technical issues into stakeholder-facing updates.
• Impactful team player who enables the team to reach the end goal; comfortable mentoring and setting standards.
• Ability to balance architectural thinking with hands-on delivery and operational support.

Responsibilities

• Own the end-to-end design, development, deployment, and support of integrations between ServiceNow and Kafka-based event streams (e.g., ingestion into ITOM Event Management, routing, transformation, and enrichment).
• Develop and maintain Python- or Java-based integration services/microservices that publish/consume Kafka topics; implement resiliency patterns (retries, idempotency, DLQs), logging/metrics, and secure configuration management.
• Deploy, configure, and maintain Kafka clusters and related ecosystem components including Kafka Connect and Schema Registry; ensure high availability, performance, and operational reliability of the event streaming infrastructure.
• Implement real-time data transformations and stream processing using tools such as Kafka Streams, Apache Flink, or ksqlDB to support event-driven analytics and data routing requirements.
• Support the ServiceNow-to-Data-Lake pipeline via Kafka, ensuring reliable data ingestion into Azure Data Lake Storage (ADLS); implement data quality checks, manage data lineage, and enforce appropriate access controls and governance standards.
• Containerize services with Docker and deploy to Kubernetes (AKS) using Helm; troubleshoot runtime issues across pods, networking, certificates/secrets, and environment configuration in a restricted Azure Government environment.
• Implement and support ServiceNow ITOM capabilities including Discovery, Service Mapping, and Event Management; configure event rules/correlation, tuning, and operational dashboards.
• Design and maintain CMDB data model and governance aligned to CSDM 5.0; improve data quality, CI relationships, and ownership; ensure Discovery/Service Mapping results are correctly represented in CMDB.
• Develop and maintain custom ITOM Discovery probes/patterns and scripts (WMI, PowerShell, Bash) via MID Server to meet VA-specific discovery and monitoring requirements.
• Build and enhance ServiceNow integrations using IntegrationHub, REST/SOAP APIs, scripted integrations, and database integrations as required; coordinate credentials/secrets management and auditing.
• Support and extend ServiceNow custom applications and Service Catalog work (including rapid delivery of enhancement stories and break/fix support).
• Contribute to implementation and administration of SPM/DPM (Strategic Portfolio Management / Digital Portfolio Management) and Enterprise Architecture modules: configure data structures, workflows, roadmaps, and reporting aligned to stakeholder needs.
• Support ServiceNow Cloud Discovery for Azure and AWS, including configuration of credentials, schedules, and ingestion of cloud resources into CMDB/service maps.
• Establish and enforce practical DevOps practices for both ServiceNow and Kubernetes-based components: version control, CI/CD, release management, and environment promotion.
• Create/maintain architecture diagrams, runbooks, and technical documentation; perform knowledge transfer and ensure continuity for operational support.
• Collaborate with program leadership, product owners, and government stakeholders to refine requirements, estimate work, manage backlogs, and provide technical recommendations.

Benefits

• We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
• We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level