ServiceNow Business Process Analyst

DirectViz Solutions•Springfield, VA

14h•Onsite

About The Position

DirectViz Solutions (DVS) is seeking a highly skilled ServiceNow Business Process Analyst. This role involves analyzing business processes, identifying automation opportunities within ServiceNow, documenting requirements, and collaborating with development teams. The analyst will lead requirements sessions, work closely with program managers, and manage projects through various phases. Key activities include leading User Acceptance Testing (UAT), conducting ServiceNow demos, submitting weekly reports, and documenting project updates, risks, and issues within ServiceNow. The ability to obtain a public trust clearance is required.

Requirements

3 years of experience as a ServiceNow Business Analyst
Bachelors degree
Strong analytical skills and knowledge of ServiceNow process automation
Knowledge of creating development stories.
Experience in Agile Development process, working in an agile development environment and attending scrum ceremonies and the purpose of those ceremonies.
Experience using ServiceNow Strategic Portfolio Management module specifically for Project Management, Agile and Test 2.0.
Ability to obtain a public trust clearance
Excellent verbal and written communication; good command of the English language
Execute tasks independently and work as a team.
Learns and memories routine tasks.
Strong organizational, grammar, business correspondence, and self-management skills

Nice To Haves

ServiceNow Training
ServiceNow Administrator or Business Process Consultant Certification

Responsibilities

Analyzes stakeholders business processes to identify opportunities for automation and optimization using ServiceNow modules like Service Catalog and Workflow.
Develops artifacts such as workflows using Visio and other tools to document stakeholders current state and future state requirements.
Works closely with Development team in conveying all requirements by creating development stories using agile best practices.
Schedules and leads stakeholder requirements sessions to obtain all requirements.
Works closely with Program and Project Managers to ensure projects goals and objectives are met.
Acts as the business lead for multiple projects at various project management phases.
Leads UAT Testing with developers and stakeholders.
Conducts ServiceNow Demos to stakeholders and internal team members.
Completes and submits weekly reports for all projects.
Attends daily and weekly calls and reports risks or issues to Project Manager immediately or during daily stand-up meetings.
Documents all updates, risks, issues, and artifacts using the ServiceNow PRJ project record and ensures all project record milestones for each phase are completed for projects.