ServiceNow Business Analyst

Edgewater Federal Solutions, Inc.Livermore, CA
23dOnsite

About The Position

Edgewater Federal Solutions is seeking a ServiceNow Business Analyst to join the team and support the IT program at a major national laboratory.

Requirements

  • BS/BA in relevant discipline plus minimum 2 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
  • Must be US Citizen
  • Must be able to obtain and maintain a DOE Q clearance
  • Onsite required, opportunity to work remotely will be assessed after 6 months
  • ServiceNow Delegated Developer (formally Citizen Developer) or similar ServiceNow certification holder
  • Proficient in ServiceNow, PowerPoint, SharePoint, Confluence, Outlook, and Teams
  • 1-3 years professional experience working in a medium to large-scale ServiceNow environment with existing complex interdependence
  • Ability to build ServiceNow solutions, workflows, dashboards, and reports within a ServiceNow test/development environment
  • Ability to clearly and professionally communicate with both technical and non-technical stakeholders to capture business cases and requirements, resulting in accurate, detailed documentation
  • Ability to focus on ‘customer first’ while adhering to established process
  • Strong problem-solving abilities, taking initiative to find resolutions with a can-do attitude
  • Ability to work effectively in a collaborative and interdisciplinary team environment

Responsibilities

  • Lead communication efforts to explore, identify, and represent IT business requirements for ServiceNow solutions.
  • Review current enterprise configurations of ServiceNow and be able to showcase existing features to end users.
  • Review new or upcoming OOTB features and be able to showcase features to end users and articulate potential benefits.
  • Analyze, document and design team reporting and performance tracking requirements
  • Review existing processes, procedures, reports, and assist with the design and or lead improvement implementation efforts
  • Ability to assess the operational and functional needs of a team to help define the direction and strategy to reach their desired goals.
  • Design business process flows, procedures and work plans.
  • Create basic prototypes of service management configurations in development environments to showcase to key stakeholders
  • Assist or facilitate the testing of solutions with key stakeholders
  • Collaborate with existing system administrators and developers and provide representation for the change and release management processes.
  • Collaborate with existing development teams to provide requirements specs in the form of stories, requirements documentations, etc.
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