ServiceNow Business Analyst

Edgewater Federal Solutions, Inc. • Livermore, CA

23d • Onsite

About The Position

Edgewater Federal Solutions is seeking a ServiceNow Business Analyst to join the team and support the IT program at a major national laboratory.

Requirements

• BS/BA in relevant discipline plus minimum 2 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
• Must be US Citizen
• Must be able to obtain and maintain a DOE Q clearance
• Onsite required, opportunity to work remotely will be assessed after 6 months
• ServiceNow Delegated Developer (formally Citizen Developer) or similar ServiceNow certification holder
• Proficient in ServiceNow, PowerPoint, SharePoint, Confluence, Outlook, and Teams
• 1-3 years professional experience working in a medium to large-scale ServiceNow environment with existing complex interdependence
• Ability to build ServiceNow solutions, workflows, dashboards, and reports within a ServiceNow test/development environment
• Ability to clearly and professionally communicate with both technical and non-technical stakeholders to capture business cases and requirements, resulting in accurate, detailed documentation
• Ability to focus on ‘customer first’ while adhering to established process
• Strong problem-solving abilities, taking initiative to find resolutions with a can-do attitude
• Ability to work effectively in a collaborative and interdisciplinary team environment

Responsibilities

• Lead communication efforts to explore, identify, and represent IT business requirements for ServiceNow solutions.
• Review current enterprise configurations of ServiceNow and be able to showcase existing features to end users.
• Review new or upcoming OOTB features and be able to showcase features to end users and articulate potential benefits.
• Analyze, document and design team reporting and performance tracking requirements
• Review existing processes, procedures, reports, and assist with the design and or lead improvement implementation efforts
• Ability to assess the operational and functional needs of a team to help define the direction and strategy to reach their desired goals.
• Design business process flows, procedures and work plans.
• Create basic prototypes of service management configurations in development environments to showcase to key stakeholders
• Assist or facilitate the testing of solutions with key stakeholders
• Collaborate with existing system administrators and developers and provide representation for the change and release management processes.
• Collaborate with existing development teams to provide requirements specs in the form of stories, requirements documentations, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees