ServiceNow Business Analyst
AP Recruiters & Associates•Chandler, AZ
3d•Remote
About The Position
We're seeking an experienced ServiceNow Business Analyst to serve as a critical liaison between business stakeholders and technical teams. You'll drive the successful implementation and optimization of ServiceNow solutions, ensuring alignment between business needs and technical capabilities.
Requirements
- 5+ years as ServiceNow Business Analyst with 3+ years in ServiceNow implementations
- ServiceNow Certified System Administrator (CSA) certification
- Deep expertise in ITSM, ITOM, CSM, and CMDB modules
- Strong ITIL framework knowledge in ServiceNow context
- Proven ability to translate business requirements into technical specifications
- Excellent stakeholder management and communication skills
- Experience with user story creation, workflow design, and process documentation
Nice To Haves
- Agile/Scrum environment experience
- Knowledge of ServiceNow integrations (REST/SOAP)
- Advanced ServiceNow features: Flow Designer, Virtual Agent, Performance Analytics
- Cloud technologies experience (AWS, Azure)
- Big firm/large enterprise background (Accenture, Deloitte, PwC)
- Healthcare industry experience with ServiceNow
Responsibilities
- Collaborate with stakeholders to gather and document detailed business requirements for ServiceNow ITSM, ITOM, CSM, and CMDB modules
- Analyze and map existing business processes, identifying improvement opportunities
- Design solutions that align ServiceNow platform capabilities with business objectives and ITIL best practices
- Develop comprehensive user stories, process flows, and use cases for ServiceNow configurations
- Support configuration of business rules, workflows, forms, reports, and dashboards
- Coordinate user acceptance testing and ensure solutions meet business expectations
- Provide training and support to end-users on ServiceNow features and enhancements
- Drive continuous improvement initiatives based on performance metrics and user feedback
Benefits
- Competitive hourly rate at $60/hour
- Remote-first work environment with flexible scheduling
- Contract-to-hire opportunity with potential for early conversion
- Reimbursed travel for key client engagements
- Opportunity to work with cutting-edge ServiceNow implementations
- Collaborative team environment with onshore/offshore coordination
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
