ServiceNow Business Analyst (mid-level)

Bravium Consulting

About The Position

Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year—winning Creator Workflow Partner of the Year in 2022, ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year! — we take pride in our expertise and commitment to excellence. At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values: Strive for Greatness, Do the Right Thing, Foster Teamwork, Respect Each Other, Grow Together. We are seeking a skilled ServiceNow Business Analyst to join our team supporting federal government clients. This role is ideal for professionals with strong analytical capabilities, a deep understanding of ServiceNow, and a commitment to delivering high-impact solutions in a mission-driven environment.

Requirements

Understanding of Agile methodologies and tools (e.g., Jira, Confluence)
Strong interpersonal and communication skills, with the ability to present complex ideas clearly and effectively
Demonstrated ability to work effectively in fast-paced, team-oriented environments with diverse stakeholders
Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or related field
U.S. Citizenship is required
Active Public Trust clearance or the ability to obtain one
Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment
Hands-on experience with ServiceNow, including familiarity with common modules and functionality
Proficiency in developing business process documentation using Microsoft Visio or similar tools
Experience translating business needs into detailed technical requirements
Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices

Responsibilities

Collaborate with government stakeholders to elicit, analyze, and define functional and technical requirements for ServiceNow implementations and enhancements.
Facilitate the prioritization of business needs, translating them into scalable ServiceNow solutions that align with agency goals and compliance standards.
Design and document business processes, workflows, functional specifications, user stories, and test plans.
Lead and support system and user acceptance testing to ensure solutions meet business requirements and quality standards.
Partner with technical teams to validate functionality and ensure solutions are built to specifications.
Develop and maintain a strong understanding of federal agency operations, applying industry best practices to drive continuous improvement.
Conduct workshops and presentations to communicate requirements, process improvements, and system capabilities to both technical and non-technical audiences