ServiceNow Business Analyst

Accenture Federal Services • Arlington, VA

3h

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
The work:
In this role, you act as the interpreter between business stakeholders and technical teams—translating challenges into clear, actionable requirements and data‑driven solutions. You will work closely with all parts of the delivery team and engage directly with customers, making this a highly collaborative and customer‑facing position.

Requirements

• ICAgile or Certified Scrum Master (CSM)
• ServiceNow Certified System Administrator (CSA)
• 3+ years in software delivery, with 1+ year in ServiceNow
• 3+ years of Business Analyst experience
• 3+ years using Jira or similar tools to own and manage a backlog (features, user stories, acceptance criteria, prioritization, refinement)
• 3+ years owning and managing a product roadmap, defining MVP, managing scope, and capturing functional/non‑functional requirements
• 3+ years documenting as‑is/to‑be process flows, sequence diagrams, value stream maps, user personas, and related artifacts
• US citizen

Responsibilities

• Working with clients to elicit, understand, and document requirements and acceptance criteria
• Translating client needs into well‑defined backlog items
• Ensuring user stories meet the Definition of Ready with complete acceptance criteria
• Facilitating communication and collaboration across the agile delivery team
• Creating, organizing, linking, and prioritizing the product backlog
• Supporting Product Owners with product vision, roadmap development, and strategic planning
• Driving and supporting planning activities such as sprint planning, refinement, and release planning
• Managing scope, expectations, dependencies, and commitments throughout delivery
• Participating in and supporting high‑level acceptance test activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed