ServiceNow Business Analyst

Accenture Federal Services • Washington, DC

3h

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
The work:
We are seeking a dynamic ServiceNow Business Analyst to help modernize and transform business applications for our federal clients. This is a project-based, business-improvement role focused on guiding organizations toward more efficient, scalable processes within ServiceNow.
As a ServiceNow Business Analyst, you act as the interpreter between business stakeholders and technical teams—ensuring requirements are understood, solutions are aligned with business needs, and all parties collaborate effectively. This position is highly customer-facing and touches every part of the delivery team, making it a critical contributor to successful outcomes.

Requirements

• ICAgile Certified or Certified Scrum Master
• ServiceNow Certified System Administrator
• 2+ years experience in ServiceNow with Business Analyst experience
• 2+ years using Jira (or similar tools) to manage a backlog: user stories, features, acceptance criteria, prioritization, refinement
• 2+ years owning and managing a product roadmap, defining MVP, managing scope, and capturing functional/non-functional requirements
• 2+ years documenting as-is/to-be process flows, sequence flows, value stream maps, user personas, and other related artifacts
• US Citizen
• Active secret clearance preferred
• Must be able to obtain and maintain a clearance as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed