ServiceNow Business Analyst
About The Position
Accenture Federal Services is seeking a ServiceNow Senior Business Analyst to join our team and support our client in the Washington D.C. area. In this role, you will apply process improvement and reengineering principles, methodologies, and structured approaches to effect process modernization and quality improvement efforts with an understanding of technical problems and solutions as they relate to the current and future business environment. Here's what you'll do: Analyze business processes by mapping and evaluating as-is process scope, objectives and steps Identify gaps and opportunities for improvement, integrating new and improved processes with existing ones Recommend process, quality, and performance measurement improvements Assist with institutionalization communicating these changes to impacted Business Systems teams and other stakeholders Provide input, document requirements, and support the design and delivery of training and orientation programs as needed to support process changes
Requirements
- 2 years of relevant experience in Business Analysis for system design, system architecture, business technical architecture, business system requirements definition, or similar
- 1 year of experience with the ServiceNow platform
- Active TS/SCI clearance
Nice To Haves
- ServiceNow Certified System Administrator (CSA)
- Six Sigma, Lean Six Sigma, or similar industry-recognized certification strongly preferred for Senior to Expert levels
Responsibilities
- Analyze business processes by mapping and evaluating as-is process scope, objectives and steps
- Identify gaps and opportunities for improvement, integrating new and improved processes with existing ones
- Recommend process, quality, and performance measurement improvements
- Assist with institutionalization communicating these changes to impacted Business Systems teams and other stakeholders
- Provide input, document requirements, and support the design and delivery of training and orientation programs as needed to support process changes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
