ServiceNow Associate Delivery Director
Guidehouse•Tysons, VA
•$149,000 - $248,000•Hybrid
About The Position
This role is for a ServiceNow Associate Delivery Director within the SAAS/PAAS/Cloud Consulting job family. The position involves leading and ensuring the successful delivery of ServiceNow implementation and support engagements, driving business development, supporting sales strategies, coordinating recruiting, and ensuring overall delivery execution quality. The role also includes mentoring junior team members, driving revenue, building relationships with internal teams and ServiceNow Account leads, and developing thought leadership content. Maintaining awareness of industry best practices and ServiceNow product evolution is also key.
Requirements
- Minimum of SEVEN (7) years of professional experience
- A minimum of FIVE (5) years of experience with ServiceNow Applications is required, including leading large Client implementation and support engagements.
- US Citizenship is contractually required for this role.
- Willingness to travel up to 25%
- Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas
- Active ServiceNow certifications or ability to achieve relevant certifications upon hire
- Expert business development skills as well as managing relationships with both clients and internal stakeholders
- Business operations and/or strategic planning experience
- Demonstrable skills of managing multiple clients
- Exceptional communication and presentation skills
- Bachelor’s degree required
- Experience with Project Management and Agile Scrum or SAFe delivery standards
Nice To Haves
- Active Public Trust/Secret Clearance or ability to be cleared
- Project Management Professional (PMP) Certified
- Agile Scrum or SAFe Agile certified
- Prior experience building a ServiceNow practice area or delivery team preferred.
- Customer-oriented and great at building client relationships
- Preferred candidate local to the Washington DC area or willing to relocate
Responsibilities
- Lead and ensure the successful delivery of ServiceNow implementation and support engagements.
- Drive business development in the sector, including supporting the execution of the segment strategy, evangelizing ServiceNow platform solutions internally across State and Local Government segments to promote awareness of use cases and client opportunities, and supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations.
- Support the practice leadership team to develop Sales strategies for growing the practice.
- Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements.
- Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.
- Mentor more junior team members in ServiceNow platform best practices and business analysis, project management.
- Drive revenue of all ServiceNow solution offerings across businesses in the segment, with revenue management expectations of >$2 million in the first year.
- Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.
- Build and develop relationships with ServiceNow Account leads in the SLG segment and support managing joint sales pursuits.
- Support to develop thought leadership content and marketing material.
- Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Director
