ServiceNow Assist Engineer

Computer Task Group, Inc•Salt Lake City, UT

2d•Onsite

About The Position

CTG is seeking to fill a ServiceNow Now Assist Engineer position for our client. This role involves designing, developing, implementing, and optimizing AI-powered experiences across the ServiceNow platform, with a primary focus on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, and Enterprise Risk. The engineer will configure and customize AI Agents and Agentic Workflows, build conversational experiences using Now Assist Panel and Virtual Agent, and establish AI guardrails. The position requires deep platform and configuration expertise, supporting new capabilities, production enhancements, upgrades, and major releases. Collaboration with various stakeholders and clear communication of AI capabilities are essential. The role emphasizes automation, continuous improvement, responsible AI adoption, and human oversight.

Requirements

ServiceNow platform development and configuration
ServiceNow Now Assist
Integrated Risk Management (IRM)
Governance, Risk & Compliance (GRC)
Business Continuity Management (BCM)
Privacy and Enterprise Risk
AI Agents and Agentic Workflows
Generative AI
Workflow Automation
Platform Engineering
Now Assist Panel and Virtual Agent
AI governance, guardrails, and responsible AI practices
ServiceNow SDK and source-controlled development
Strong communication and collaboration skills
Ability to explain complex AI and technical concepts to non-technical audiences
Proven experience developing and configuring solutions on the ServiceNow platform.
Experience implementing or supporting ServiceNow Now Assist and AI-powered capabilities.
Experience with IRM, GRC, BCM, Privacy, Risk, or related enterprise governance and compliance processes.
Experience designing AI Agents, Agentic Workflows, generative AI solutions, and platform-native automation.
Experience supporting ServiceNow implementations, production enhancements, architectural changes, upgrades, and major releases.
Experience working with technical and business stakeholders across risk, compliance, security, and IT organizations.
Strong analytical, problem-solving, and troubleshooting abilities.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Experience establishing governance, security, compliance, and human-oversight controls for AI solutions is highly desirable.

Responsibilities

Design, develop, implement, and optimize AI-powered experiences across the ServiceNow platform, with a primary focus on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, and Enterprise Risk.
Design and implement ServiceNow Now Assist capabilities across IRM, Risk, Policy, Audit, Vendor Risk, Privacy, BCM, and Security Operations.
Configure and customize AI Agents and Agentic Workflows to automate governance, risk, compliance, and business processes.
Build conversational experiences using Now Assist Panel and Virtual Agent.
Establish AI guardrails aligned with organizational security, privacy, compliance, and governance requirements.
Design, develop, and deploy applications across the ServiceNow platform using deep platform and configuration expertise.
Configure ServiceNow using platform-native capabilities whenever possible and develop reusable automation components following enterprise development standards.
Support new capabilities during implementations, as well as production enhancements, architectural changes, medium- to high-complexity upgrades, and major ServiceNow releases.
Support SDK and source-controlled development where appropriate.
Develop workflow automation solutions that improve efficiency, accelerate compliance activities, and enhance employee experiences.
Balance rapid delivery with long-term platform stability, performance, maintainability, and alignment with enterprise IT strategies.
Collaborate with risk, compliance, security, privacy, business continuity, and IT stakeholders to translate business requirements into scalable ServiceNow and AI solutions.
Explain AI capabilities, risks, and solutions to technical and non-technical audiences.
Apply strong analytical and problem-solving skills to complex platform, workflow, and AI engineering challenges.
Promote automation, continuous improvement, responsible AI adoption, and human oversight.