Onsite ServiceNow Architect

Kyndryl•Columbus, OH

9h•Onsite

About The Position

As a Onsite ServiceNow Architect at Kyndryl, you will work onsite 5 days a week in Upper Arlington, Ohio, as a dual-threat ServiceNow Developer/Architect. You will lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level—defining platform standards and governance—while remaining "hands-on" to develop, configure, and troubleshoot complex workflows. You will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization. This position is for a government client and we can only hire US citizens or full green card holders.

Requirements

5+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).
Proven track record of working within FedRAMP or similarly regulated government cloud environments.
Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
Must be a US Citizen or Green Card holder.
Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred
ITIL v4 Foundations

Nice To Haves

ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)
Security+ or similar cybersecurity certification

Responsibilities

Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.
Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.