Service Now AI DevOps Engineer

McKesson•Mississauga, ON

1d•CA$99,100 - CA$132,100•Hybrid

About The Position

McKesson is seeking a Senior ServiceNow AI Engineer to deliver innovative AI-powered solutions that improve healthcare operations and employee experiences at enterprise scale. This role combines advanced software engineering, ServiceNow platform expertise, intelligent automation, and cloud-native development to implement secure, scalable, and high-performing solutions. You will work closely with product, architecture, security, and engineering teams to build AI-enabled workflows, modern integrations, and automation capabilities that drive measurable business outcomes.

Requirements

7+ years of experience in software engineering, application development, enterprise platforms, or automation technologies.
4+ years of hands-on ServiceNow development experience.
Experience developing enterprise applications using JavaScript, ServiceNow scripting, APIs, and integration technologies.
Experience implementing AI-enabled, automation, workflow, or intelligent platform solutions.
Experience building and supporting REST APIs, web services, and enterprise integrations.
Experience working in Agile software development environments.
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent professional experience.

Nice To Haves

Experience with Generative AI, Agentic AI, AI Agents, and AI workflow orchestration.
Experience with Now Assist, AI Agent Studio, Predictive Intelligence, Workflow Data Fabric, or Virtual Agent.
Experience with Azure OpenAI, Microsoft Copilot, enterprise AI platforms, or large language models (LLMs).
Knowledge of Retrieval-Augmented Generation (RAG), prompt engineering, and conversational AI.
Experience with cloud-native architectures, CI/CD, automated testing, and DevOps practices.
Experience in healthcare, regulated industries, or large enterprise environments.
ServiceNow certifications such as CSA, CAD, CIS, or AI-related certifications.
Experience leading technical initiatives, mentoring engineers, and influencing architectural decisions.

Responsibilities

Design, build, and deploy enterprise-scale ServiceNow and AI-powered solutions.
Develop intelligent workflows using AI Agents, Now Assist, Virtual Agent, and automation capabilities.
Build and maintain REST APIs, integrations, and reusable platform services.
Translate solution designs into secure, scalable, production-ready implementations.
Drive cloud-native, API-first, and automation-focused engineering practices.
Support CI/CD pipelines, testing automation, platform reliability, and operational excellence.
Troubleshoot complex technical issues and implement long-term solutions.
Mentor engineers and contribute to engineering standards, best practices, and innovation initiatives.