ServiceNow -ServiceNow AI Architect Senior Manager - Tech Cons - Open Location
About The Position
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, as well as build relationships and obtain experiences that will define your career. It’s a client visible role, you will spearhead EY’s AI thought leadership, shaping our strategic point of view and driving innovation through the design and development of cutting-edge solutions and assets. You will collaborate closely with our clients to enable AI-driven transformation across user experience, agentic workflows, and robust AI governance frameworks. Your responsibilities will include leading the build and deployment of AI-native solutions, partnering with EY’s AI & Data (AI&D) team to define and deliver comprehensive, end-to-end AI strategies that address complex business challenges and unlock new opportunities for growth. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non-technical project teams in the development and implementation of technology solutions and infrastructure.
Requirements
- Bachelor’s degree required (4-year degree); Master’s degree preferred
- Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience and/or equivalent platform implementation experience
- Typically, no less than 2 - 5 years of relevant ServiceNow NOW Assist implementation experience
- Experience implementing ServiceNow’s AI solutions (Now Assist, Agentic, or AI Control Tower)
- Minimum of 1 of the following ServiceNow certifications: Suite Certification – NOW Assist for ITSM, Suite Certification – NOW Assist for HRSD, Suite Certification – NOW Assist for CSM
- 5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level
- Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise
- Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture
- Experience leading teams and supervising others
- A driver's license valid in the U.S (United States).
- Ability to travel to meet client needs (up to 60%)
Nice To Haves
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Prior experience implementing Moveworks capabilities is highly desired
- Intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth.
- Excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds.
Responsibilities
- Lead ServiceNow Transformation teams in a rapidly growing area of the business.
- Establish and maintain client relationships.
- Spearhead EY’s AI thought leadership, shaping our strategic point of view and driving innovation through the design and development of cutting-edge solutions and assets.
- Collaborate closely with clients to enable AI-driven transformation across user experience, agentic workflows, and robust AI governance frameworks.
- Lead the build and deployment of AI-native solutions.
- Partner with EY’s AI & Data (AI&D) team to define and deliver comprehensive, end-to-end AI strategies that address complex business challenges and unlock new opportunities for growth.
- Provide assurance to leadership by managing timelines, costs, and quality.
- Lead both technical and non-technical project teams in the development and implementation of technology solutions and infrastructure.
- Play a pivotal role in the effective management and delivery of complex processes, solutions, and projects.
- Navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management.
- Lead engagement delivery and managing client relationships on a daily basis.
- Accountable for program/project management, ensuring that all objectives are met.
- Develop resource plans and budgets for engagements, managing engagement economics effectively.
Benefits
- Comprehensive compensation and benefits package
- Medical and dental coverage
- Pension and 401(k) plans
- Wide range of paid time off options
- Flexible vacation policy
- Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Senior
