ServiceNow Administrator

Fragomen•Pittsburgh, PA

9d•Hybrid

About The Position

About Fragomen: Fragomen is recognized as the leading global immigration services provider, with more than 6,000 professionals across 70+ offices serving clients in over 170 countries. Founded in 1951 and continuously expanding its global footprint, Fragomen is known for its deep expertise in corporate and individual immigration, strategic workforce mobility, and compliance driven solutions that help organizations and people “live beyond borders.” With a reputation for excellence, innovative technology platforms, and a client centric approach, Fragomen offers a dynamic environment where you can grow, contribute, and be part of shaping the future of global mobility. About MTSCo: About the role: Maintain and develop for ServiceNow core ITSM capabilities including Incident, Problem, Change Build and maintain SAM (Software Asset Management) module functionality as required. Enhance Service Portal functionality and build out Employee Center Pro finctionaltu Maintain and implement enhancements to already existing CMDB Build and customize automation using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs. Design and maintain integrations using Integration Hub, REST/SOAP APIs, scripted integrations, and MID Server. Configure and optimize Virtual Agent , Chatbot. Support Agile delivery through requirement analysis, story refinement, technical documentation, testing, and release activities. Ensure solutions follow platform best practices, maintainability guidelines, and security standards while collaborating with cross-functional teams with strong analytical and communication skills and followed by process driven. How will you make a difference as a ServiceNow Admin at Fragomen/MTSCo? You will drive meaningful improvements to the employee and IT service experience by designing, enhancing, and supporting core ServiceNow capabilities across ITSM, SAM, CMDB, and the Service Portal. Through smart automation, wellarchitected integrations, and optimized Virtual Agent and chatbot solutions, you will reduce manual effort, improve data accuracy, and accelerate service delivery. By partnering closely with crossfunctional teams in an Agile environment, you will deliver secure, scalable, and maintainable solutions that follow platform best practices and enable processdriven, highquality outcomes for the business. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws. Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real-time compliance, WorkRight, its multi-jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship. With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.

Responsibilities

Maintain and develop for ServiceNow core ITSM capabilities including Incident, Problem, Change
Build and maintain SAM (Software Asset Management) module functionality as required.
Enhance Service Portal functionality and build out Employee Center Pro finctionaltu
Maintain and implement enhancements to already existing CMDB
Build and customize automation using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs.
Design and maintain integrations using Integration Hub, REST/SOAP APIs, scripted integrations, and MID Server.
Configure and optimize Virtual Agent , Chatbot.
Support Agile delivery through requirement analysis, story refinement, technical documentation, testing, and release activities.
Ensure solutions follow platform best practices, maintainability guidelines, and security standards while collaborating with cross-functional teams with strong analytical and communication skills and followed by process driven.

Benefits

Hybrid & Remote work arrangements
Feedback Works process includes three managerial check-ins per year to help you progress in your career.
Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.

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