ServiceMax Architect
Simplus•Simplus Utah Office, UT
•Onsite
About The Position
We are seeking an experienced ServiceMax Architect to lead the design, implementation, and optimization of ServiceMax Field Service Management solutions for enterprise clients. This role will serve as the technical and functional lead for ServiceMax programs, partnering with stakeholders to deliver scalable field service solutions, global deployments, system enhancements, integrations, and ongoing platform evolution.
Requirements
- 8+ years of ServiceMax experience with 3+ years of ServiceMax architecture or lead implementation experience.
- Proven experience leading large-scale ServiceMax deployments, upgrades, and global rollouts.
- Strong expertise in ServiceMax Field Service Management configuration and solution design.
- Experience with ServiceMax testing, release management, enhancements, and production support.
- Solid understanding of Salesforce platform capabilities, data models, security, workflows, and integrations.
- Experience integrating ServiceMax with ERP, ServiceNow, and other enterprise systems.
- Proven ability to lead cross-functional teams, offshore resources, and client stakeholders.
- Strong analytical, problem-solving, and communication skills.
Nice To Haves
- Knowledge of Asset 360 and Servigistics preferred.
- Salesforce certifications preferred; ServiceMax certifications are highly desirable.
Responsibilities
- Lead ServiceMax implementations, enhancements, and global rollouts across multiple regions and business units.
- Define solution architecture and best practices for ServiceMax Field Service Management.
- Collaborate with business stakeholders to translate field service requirements into scalable solutions.
- Configure and optimize ServiceMax modules, workflows, forms, scheduling, service execution, and mobile capabilities.
- Lead release management, testing strategies, upgrades, and deployment activities.
- Support integrations between ServiceMax, Salesforce, ERP, and other enterprise applications.
- Provide technical leadership, conduct solution reviews, and mentor administrators and developers.
- Drive platform adoption, operational excellence, and continuous improvement initiatives.
- Support production issues, complex troubleshooting, and post-go-live stabilization efforts.
Benefits
- Access continuous learning, certification support, and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
