Senior Serviceability Engineer

Boston Dynamics•Waltham, MA

5d•Onsite

About The Position

As a Serviceability Engineer on the Global Services and Support team at Boston Dynamics, you will own the engineering function that keeps deployed robots running, and enables the service team that sustains them. The role sits between the engineering teams that designed the hardware and the field service personnel who repair it, both internal field service engineers and external certified service partners. You will define how a platform is serviced, document how each procedure is performed, build the tooling and infrastructure that field teams rely on, and route field signals back into engineering to improve the next iteration. This is a sustaining-first role. The primary mandate is real-time support of the deployed fleet: keeping robots upgraded, supported, and recoverable. This position is Atlas-focused, with active integration on all Boston Dynamics robotics platforms. Atlas is Boston Dynamics' next-generation humanoid platform, currently in early commercial deployment. The role will stand up the serviceability function for existing and new commercial products. You will work daily with field service engineers, technical support, hardware and systems engineering, and content learning and development.

Requirements

3 years in field service, service engineering, or sustaining engineering on complex electromechanical systems.
Direct field service experience is strongly preferred.
Field technicians, service technicians, and automation mechanics are encouraged to apply.
Demonstrated ability to write technical procedures that field personnel can execute without prior knowledge of the system.
Comfort operating as a subject matter expert across electrical, mechanical, and software-adjacent domains. Service personnel cross all three; serviceability engineering supports all three.
Experience working directly with field service engineers and technical support teams. This is a daily-interaction role, not a back-office function.
Strong analytical approach to failure data and field observation. The role is data-informed but field-validated.

Nice To Haves

Background as a service engineer or service technician at any point in career history.
Experience standing up a service function or service program from an undeveloped state.
Experience servicing electromechanical equipment where service procedures are defined alongside the product, or not defined at all.
Experience with structured technical documentation systems (XML-based authoring, S1000D, content management systems, controlled documentation environments).
Experience contributing to engineering change processes during early production phases using data-driven feedback.
Familiarity with CAD viewers (CATIA, SolidWorks) sufficient to navigate assembly models and reference engineering data. CAD authoring is not required.
Cross-platform fluency or interest.

Responsibilities

Define the service strategy for one or more platforms: which components are field replaceable, how they are replaced, what tools are required, what calibration is needed, and what skill tier is required to execute, and how to transfer those skills to internal and external service personnel.
Author service work instructions covering troubleshooting, component replacement, preventative maintenance, calibration, and configuration. Documentation must be field-validated, visually supported, and tier-appropriate, complying with the industry-standard practices of ANSI, MilSpec, and ADA standards for technical documentation.
Own the technical accuracy of service training content as the platform subject matter expert.
Maintain the service Bill of Materials for FRUs, hardware kits, and tooling. Ensure BOMs are structured for ordering, kitting, and inventory.
Route field-observed issues back into engineering through structured channels: process improvement, engineering change review, design feedback, and failure mode analysis.
Review engineering change orders for service impact before release.
Identify procedure changes, tooling changes, troubleshooting impact, and training implications.
Operate as the field's representative in critical design reviews. The role exists to make sure design decisions account for the people sustaining the product.
Specify, procure, and validate service tooling. Confirm tools work as intended through field-representative testing before release to the fleet.
Manage FRU change control: part number changes, interchangeability, and procedural impacts.
Contribute to escalation and feedback infrastructure (queue design, Jira workflows, documentation hosting) that connects field execution to engineering response.
Influence new product designs for serviceability: access, modularity, tool requirements, time to repair, and skill tier required for service operations.
Assist in high-impact troubleshooting scenarios when all other methods have failed.