Service Writer - Oak Creek, WI

TRANSPORT REFRIGERATION INC•Oak Creek, WI

9d•$24 - $30•Onsite

About The Position

Transport Refrigeration, Inc. (TRI), a Thermo King dealer, is hiring a Service Writer at its Oak Creek, WI location. This full-time role, also known as a Service Advisor or Billing Clerk, is responsible for managing the entire job lifecycle from customer welcome to closing the repair order. The Service Writer will handle service documentation, coordinate scheduling, and collaborate with technicians, parts clerks, and the sales team to ensure equipment uptime and customer satisfaction. This is a frontline position in a fast-paced environment requiring strong organizational and communication skills.

Requirements

1+ year of experience as a Service Writer, Service Advisor, or Billing Clerk (dealership or fleet service preferred)
Strong multitasking and cross-functional coordination skills
Clear verbal and written communication, especially under time pressure
Comfortable using Microsoft Outlook, Excel, and Word
High school diploma or equivalent
Valid driver's license
Willingness to travel occasionally for training or cross-location support

Nice To Haves

Familiarity with service order or dealership management software

Responsibilities

Greet and triage walk-ins, scheduled service, and urgent requests
Open and manage active repair orders (ROs) in a time-sensitive, high-volume shop
Validate PO numbers, warranty eligibility, and payment methods pre-dispatch
Assign technician jobs and actively monitor job progress and accuracy
Partner with the Parts Department to ensure parts availability and correct usage
Collaborate with the Sales Team to align expectations and customer communication
Track technician labor, validate job documentation, and ensure error-free invoicing
Process COD payments and manage serialized part registration
Answer inbound service calls and provide clear, professional assistance
Assist in weekly payroll support and occasional cross-department needs