Service-Writer

Ascendance Truck Centers•Murray, KY

21h•Onsite

About The Position

Ascendance is looking for a motivated, full-time Service Writer to work in our fast-paced service department. A Service Writer provides direction to service personnel, delegates assignments according to business needs and answers questions concerning present and future jobs. The successful team member is an excellent communicator with exceptional customer service skills and has at least two years of relevant work experience.

Requirements

Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers
Ability to develop written estimates and quote bids and schedule jobs
Ability to read instructions, work orders, and specifications
Excellent verbal and written communication skills
Ability to operate personal computer and business applications
Strong problem solving skills
Goal oriented, results focused
A high school diploma or GED is required
Additional training in heavy duty trucks required
A minimum of one year experience as a Service Writer
Combination of education, training or experience that provides the required knowledge, skills and abilities will be considered

Nice To Haves

At least two years of relevant work experience

Responsibilities

Receipt and flow of all incoming work
Communication with customers and constant communication with all other internal departments
Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing
Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly
Obtain customer signature on the repair order and provide customer a copy of the repair order
Understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process
Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up
Investigate progress of vehicle repairs and contact customer with status changes / promise time if required
Ensure vehicles are parked in assigned area’s, trucks are locked and keys are tagged and properly stored
Explain completed work and charges to the customer
Keep up to date on all warranty policies and product changes to maintain effectiveness in this role