Service Writer

NETC Fleet Services•Exeter, NH

1d•$26 - $32•Onsite

About The Position

Our Service Writer is the first person a customer talks to when their truck comes into our shop, and the person who keeps the job moving until it goes back out. You’ll handle intake, estimates, and approvals, coordinate with the shop and parts teams, and keep customers updated from drop-off to pickup. If you know diesel equipment, communicate well, and can keep a busy service counter organized, this role is for you.

Requirements

Service writer, service advisor, or parts counter experience in a truck, diesel, or automotive shop (diesel preferred)
Working knowledge of diesel and gas vehicle repair
Strong customer service skills, including delivering bad news on cost or timing clearly and calmly
Ability to juggle multiple open jobs without letting details drop
Comfortable with computers and shop software; Microsoft Office experience
High school diploma or equivalent

Nice To Haves

A degree, diploma, or certificate in diesel technology is a plus

Responsibilities

Answer service calls and emails, and schedule incoming work
Check vehicles in: do the walk-around, complete the intake, and document the customer’s concerns
Work with the Shop Manager to plan workflow, timing, and priorities
Build estimates and timelines, and get customer authorization before work starts
Make sure technicians have complete, up-to-date work orders
Coordinate parts with the Parts Department, including special orders and core returns
Keep customers updated as the repair progresses, and contact them at completion with a summary of work and final pricing
Close out work orders with complete notes in internal system.
Support inventory: weekly parts counts and restocking as needed
Keep the service office organized