Service Writer

Nealey Tire & Auto • Annapolis, MD

36d • Onsite

About The Position

Our elite Service Writers are the engine of our front office. We are looking for competitive, disciplined automotive sales professionals who thrive in a high-pressure, customer-centric environment. As a Service Writer, you are the primary link between the shop floor and the customer. You don't just "take orders"-you manage the flow and drive the revenue. At Nealey Tire & Auto in Annapolis, MD, we don't just talk about growth - we live it. If you're hungry to learn, build, and win, this is where you belong.

Requirements

• Individuals with 3+ years of experience as an Automotive Service Advisor, Service Writer, or in Automotive Sales
• Have a valid driver's license
• Individuals who are comfortable working in a performance-based environment where a portion of their compensation is tied to sales targets and KPIs
• Individuals who have high energy and are consistently punctual in a fast-paced shop environment
• Individuals who demonstrate mental toughness and coachability

Nice To Haves

• Individuals with 3+ years of experience in a high performing and/or high volume automotive repair shop.
• Former Collegiate Athletes: Individuals who possess the mental toughness, competitive drive, and coachability to win every day.
• Dealership Pros: Experienced Service Writers or Advisors looking for the autonomy of an independent shop and a high-performance team.
• Sales Powerhouses: Natural closers who love performance-based environments and are motivated by hitting their numbers.
• Car Enthusiasts: People who have a deep passion for the industry and can translate complex repairs into simple solutions for customers.

Responsibilities

• Lead the Front-of-House: Take full ownership of the guest experience, from the initial greeting to the final vehicle delivery.
• Precision Documentation: Write and manage service orders with obsessive accuracy and timeliness.
• Expert Recommendations: Deliver clear, confident repair solutions to customers, building trust through expertise.
• Technical Synergy: Collaborate daily with Technicians to ensure workflow efficiency and maximum shop production.
• Consultative Selling: Educate customers on the "why" behind the work and upsell services to ensure vehicle safety and shop profitability.
• Process Discipline: Follow our proven service process to guarantee a consistent, high-standard result every time.

Benefits

• Highly competitive base salary
• Aggressive performance bonuses
• 401(k) with up to 4% matching
• Access to high-level training to ensure you are constantly advancing
• 5-DAY WORK WEEK for a reliable work-life balance
• Comprehensive healthcare benefits for you and your family
• A fast-growing independent shop with a family environment, culture of accountability, teamwork, respect, and Free Lunch Fridays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed