Service Writer

Acme Electric Motor Inc•Duluth, MN

1d•Onsite

About The Position

Acme Tools in Duluth, MN is looking to hire a full-time Service Writer to join our team. Do you enjoy having evenings, most weekends, and holidays off? If you are passionate about customer service, have experience with warranty claims, and enjoy working with equipment and tools, we want to hear from you!

Requirements

Customer service skills: Ability to communicate effectively with customers and team members.
Computer skills and the ability to learn new software
Knowledge of tools and equipment
Experience with warranty claims: previous experience in handling warranty claims is preferred

Nice To Haves

Mechanical aptitude or previous service writing experience.

Responsibilities

Creating service orders by gathering detailed information on equipment issues, service history, warranty status, and distributing work orders to Service Technicians.
Working with both internal and external customers to identify and secure the correct parts in a timely and efficient manner.
Communicating with customers at the counter and over the phone regarding estimated repair times, costs, and any delays or issues.
Collaborating effectively with employees across departments.
Reviewing and verifying equipment warranty coverage, including parts and labor.
Partnering with manufacturers, vendors, and their warranty departments to ensure proper processing of claims and adherence to guidelines.
Assisting with the submission of warranty claims, ensuring all necessary documentation is provided promptly.
Following up on outstanding warranty claims to ensure resolution and reimbursement.
Assisting with inventory cycle counting, ordering, receiving, pricing, and stocking parts in the service area, while entering part numbers into the computer system.
Maintaining a safe and secure work environment by adhering to and promoting safety standards.