SERVICE WRITER- Lowell, AR
About The Position
Join Transport Refrigeration, Inc. as a detail-oriented and customer-focused Service Writer in Lowell, AR. Transport Refrigeration, Inc. is a trusted leader in fleet maintenance and refrigeration solutions and a proud Thermo King partner. This role is ideal for someone who enjoys working in a fast-paced environment and being the central point of contact for both customers and technicians. As a Service Writer, you will be the crucial link between our customers and the service team, ensuring a smooth process from the initial customer interaction to the completion of repairs.
Requirements
- High school diploma or equivalent
- Valid driver’s license
Nice To Haves
- Previous experience in customer service, administrative support, or service writing
- Automotive, diesel, or transportation industry experience preferred
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Comfortable using Microsoft Office and learning new systems
- High attention to detail and accuracy
- Team player with a strong work ethic
Responsibilities
- Greet customers and gather service details
- Open and manage repair orders
- Schedule and coordinate service work
- Provide updates and communicate throughout the repair process
- Answer phones and assist customers with scheduling and questions
- Review completed work orders for accuracy (labor, parts, notes)
- Handle billing, invoices, and payments
- Balance cash drawer and process C.O.D. transactions
- Support payroll tracking and technician time sheets
- Assist the parts department as needed
Benefits
- Medical, Dental, and Vision Insurance (multiple plan options)
- HSA with employer contributions
- Employer-paid Life and Long-Term Disability Insurance
- 401(k) with company match (after 1 year)
- PTO accrual starting on Day 1
- Consistent Monday–Friday schedule
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
