SERVICE WRITER- Lowell, AR

TRANSPORT REFRIGERATION INCLowell, AR
Onsite

About The Position

Join Transport Refrigeration, Inc. as a detail-oriented and customer-focused Service Writer in Lowell, AR. Transport Refrigeration, Inc. is a trusted leader in fleet maintenance and refrigeration solutions and a proud Thermo King partner. This role is ideal for someone who enjoys working in a fast-paced environment and being the central point of contact for both customers and technicians. As a Service Writer, you will be the crucial link between our customers and the service team, ensuring a smooth process from the initial customer interaction to the completion of repairs.

Requirements

  • High school diploma or equivalent
  • Valid driver’s license

Nice To Haves

  • Previous experience in customer service, administrative support, or service writing
  • Automotive, diesel, or transportation industry experience preferred
  • Strong communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • Comfortable using Microsoft Office and learning new systems
  • High attention to detail and accuracy
  • Team player with a strong work ethic

Responsibilities

  • Greet customers and gather service details
  • Open and manage repair orders
  • Schedule and coordinate service work
  • Provide updates and communicate throughout the repair process
  • Answer phones and assist customers with scheduling and questions
  • Review completed work orders for accuracy (labor, parts, notes)
  • Handle billing, invoices, and payments
  • Balance cash drawer and process C.O.D. transactions
  • Support payroll tracking and technician time sheets
  • Assist the parts department as needed

Benefits

  • Medical, Dental, and Vision Insurance (multiple plan options)
  • HSA with employer contributions
  • Employer-paid Life and Long-Term Disability Insurance
  • 401(k) with company match (after 1 year)
  • PTO accrual starting on Day 1
  • Consistent Monday–Friday schedule
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