Service Writer

TOTE Resources LLC • Anchorage, AK

13d • $28 - $44

About The Position

The Service Writer is responsible for operating safely and in compliance with all established HSSE policies and procedures. This role ensures DVIRs are filled out entirely and creates an initial service order. The Service Writer works with technicians and shop leads to coordinate service times between the Shop and Operations, and meets with operations and equipment control to understand requirements and provide information to the Service Team. This position acts as a liaison between departments, ensuring accurate communication about repair times, order completion, and dispatch notification. The Service Writer contacts operations or drivers in the case of additional work, relaying details of additional work and time delay, if any. They enter service/repair details in the system, proofing repair descriptions, and confirm parts and labor are billed correctly. Additionally, the Service Writer inputs Vendor ROs and confirms proper invoicing, checks warranties, tags, and inspection dates to confirm they are current and correct, and that no additional repairs are required. They issue purchase orders, code, track, and report expenditures as directed. The Service Writer serves as the primary point of contact for the shop, handling administrative support duties, responding to calls, distributing mail and packages, and document imaging of licensing, certifications, and inspections. This role provides excellent customer service to internal and external customers and develops and maintains positive working relationships with the shop staff, peers, customers, and management. Performs other duties as assigned.

Requirements

• High school diploma or equivalent GED
• Two to three years administrative experience, experience in a vehicle or maintenance equipment shop preferred
• Basic technical understanding of truck/automotive functionality
• Working knowledge in MS Office applications including Word, Outlook, and Excel
• Excellent written, verbal, and listening skills
• Ability to understand and relate technical issues to the service team from non-technical descriptions and sources
• Excellent customer service, time management, and organizational skills
• High level of attention to detail and accuracy; audit and approve own work
• Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time, or communicates alternate plans

Responsibilities

• Operate safely and in compliance with all established HSSE policies and procedures
• Ensure DVIRs are filled out entirely and creates an initial service order
• Work with technicians and shop leads to coordinate service times between the Shop and Operations
• Meets with operations and equipment control to understand requirements and provide information to the Service Team
• Act as a liaison between departments and ensure accurate communication about repair times, order completion, and dispatch notification
• Contact operations or drivers in the case of additional work; relay details of additional work and time delay, if any
• Enter service/repair details in the system, proofing repair descriptions
• Confirm parts and labor are billed correctly
• Input Vendor ROs and confirm proper invoicing
• Check warranties, tags, and inspection dates to confirm they are current correct and that no additional repairs are required
• Issue purchase orders; code, track, and report expenditures as directed
• Serves as the primary point of contact for the shop, handling administrative support duties, responding to calls, distributing mail and packages, document imaging of licensing, certifications, and inspections, etc.
• Provide excellent customer service to internal and external customers
• Develop and maintain positive working relationships with the shop staff, peers, customers, and management
• Performs other duties as assigned

Benefits

• Competitive hourly rate range: $28.10 – $43.50 per hour, depending on experience and qualifications
• Employer subsidized medical, dental, and vision coverage for you and your family/dependents.
• Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverage
• Generous 401(k) plan with a 4% company match
• 2 weeks’ vacation annually
• 7 company holidays
• 7 days of sick leave annually
• Up to $5,250 per year in tax-free educational assistance to assist with career development and growth
• Annual boot reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED