Service Writer

Cal-Line Equipment•Livermore, CA

2d•$30 - $35•Onsite

About The Position

We are seeking a motivated and customer-focused Service Writer to join our team. In this role, you will be responsible for delivering exceptional service to customers both in person and over the phone. You will also support daily operations by managing proper intake of machines with a focus on needed repairs, preparing estimates, managing workload priority, warranty filing/reconciliation, invoicing, and assisting in shop and yard as needed.

Requirements

A high school diploma or equivalent.
Computer literacy and knowledge of office software programs.
Excellent communication and customer service skills.
Strong record-keeping skills.
Computer literacy Microsoft Word, outlook and excel experience a plus.
The ability to understand and relate technical issues to the service team from customers' non-technical descriptions.
Must have a valid driver’s license and clean driving record
Ability to lift up to 50 lbs. and work in varying weather conditions
High school diploma or equivalent required

Nice To Haves

Work experience and product knowledge may be advantageous.
Bilingual in English and Spanish is a plus

Responsibilities

Developing strong customer relationships through the successful management of products and service delivery.
Maintaining computerized customer profile information.
Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician.
Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians.
Contacting customers in the case of additional work to relay the details and extra costs.
Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians.
Checking warranties and insurance, work in close contact with factory representative to obtain warranty authorizations, and file warranty claims for all warranty repairs made.
Maintain knowledge base of the evolving products and service
Upselling any additional repairs needed
Assist service manager as needed.
Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.