Service Writer - Fort Dodge, IA

CLAAS • Johnson Township, IA

3d • Onsite

About The Position

CLAAS FARMPOINT is a part of a family-owned company that is a mobile-first, technology-driven parts and equipment service provider built entirely around the farmer. We concentrate on building relationships more than worrying about building bricks and mortar. Be part of a team that brings farmers the solutions they need, when and where they need it. Together, with our sales partners, we strive to empower farmers to be the best in their fields. This role is for someone ready to make the move for a brighter future and become part of our success story, working with today's cutting-edge agricultural machinery.

Requirements

• MUST BE ELIGIBLE TO WORK IN THE U.S.
• Frequent travel by auto; valid driver’s license with a verifiably safe driving history is required.
• Ability to travel as needed, may require some overnight travel and weekend or evening work.
• Proficient with Microsoft Office Suite
• Valid driver’s license with a verifiable safe driving history / ability to safely operate a motor vehicle.
• Must be self-sufficient with a proven ability to work independently and a strong willingness to learn.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment, with strong attention to detail.

Nice To Haves

• Associate’s degree in related service field or equivalent experience, preferred.
• 5+ years’ job related experience, highly desired.
• Excellent customer service skills.
• Proven exceptional written and oral communication skills.
• Strong attention to detail & well organized.
• Strong ability to multi-task and follow through with defined tasks.
• Ability to handle stressful situations professionally; the ability to exhibit a professional manner in dealing with others and maintaining constructive working relationships.
• Working knowledge of CLAAS machinery, a plus.
• Farm background desirable.
• May require some overnight travel and weekend or evening work.

Responsibilities

• Accurately completes documents required to process work order and claims, and forwards them to the customers and manufacturer/supplier; conducts follow-up to completion.
• Ensures that amounts billed to customers are correct & follows up with customers to ensure timely payment.
• Processes warranty work orders & service inspections for submission in accordance with company and manufacturer guidelines.
• Responsible for the verification of manufacturer or supplier’s criteria for warranty.
• Ensures that amounts claimed correspond to the criteria of the manufacturer / supplier.
• Opens and closes customer, internal, and warranty work orders in a timely manner.
• Regularly reviews and follows up on work orders and claims to obtain prompt payment.
• Responsible for the authorization and timely release of all warranty claims and service inspections for dealership.
• Reviews and completes goodwill agreements as approved by Service Department Lead(s).
• Analyzes claims denied by the manufacturer / supplier and, if applicable, resubmits timely.
• Completes supplemental claims to ensure maximum warranty recovery.
• Reviews claims exceeding the last labor date required by the manufacturer.
• Provides accounting with the documents required to process corresponding paperwork (amounts received, payments, and credits for warranties).
• Ensures that defective parts are returned to the manufacturer / supplier timely.
• Responsible for processing of all Claim Discrepancy Reports (CDR).
• Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
• Demonstrates regular and punctual attendance at the assigned work location.
• Support service and parts departments in ensuring the highest customer satisfaction on all dealer activities.

Benefits

• Premium free health, vision, short-term disability, and long-term disability
• Competitive rate dental plans
• Competitive paid time off, including Vacation, Sick, and Paid Holidays
• 401(k) with a generous company match
• Retirement Readiness Program
• Company-Paid Life Insurance
• Flexible Spending Accounts
• Employee Assistance Program, including mental health; Legal & Financial Services; & Dependent Care Benefits
• Fun & Safe Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree