Service Writer

Turner Kia•Harrisburg, PA

15d•Onsite

About The Position

At Turner KIA, we want to make our service departments as efficient as our vehicles. And we know that starts with our most valuable resource – our employees. As a Turner Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' vehicles. Turner Automotive service departments are as cutting edge as our vehicles – and Turner KIA is looking for employees with the talents and skills to take us even further. As a Service Advisor at Turner KIA, you will be experienced and aware of the latest customer service practices and be a persistent problem solver.

Requirements

Previous Service Advisor / Service Writer experience preferred, but not required
Outgoing personality with expertise at developing relationships
Basic MS Office knowledge; computer software and internet proficiency
Organized with ability to multitask
Familiar with warranty policies and coverage
Able to discern what the customer is entitled to under these policies
Must be willing to submit to a background check
Valid driver's license

Responsibilities

Greet customers and assist them with any inquiries they may have
Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
Consult with customer on applicable service specials.
Prioritize required services and be prepared to provide options upon request
Document declines for services and ask for follow-up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes
Remain involved with the delivery of vehicles to customers upon completion to assure all customer concerns can be addressed
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Spend quality time building relationship with the customer
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.