Service Writer | Mobile, AL (35472)
About The Position
Empire Truck Sales is one of the largest Freightliner/Western Star Heavy Truck Dealerships in the Southeast. Due to continued growth, we are seeking a Service Writer with strong customer communication skills who is a self-starter and quick learner to support our dealership’s service team. This role offers a clear opportunity to develop professionally, expand responsibilities, and advance within a growing organization. Empire offers rewarding careers with a leader in the transportation industry. We are committed to promoting from within whenever possible and supporting our team members’ long-term career growth. Grow with us as we continue to expand our state-of-the-art facilities, services, and leadership opportunities. We are always looking for dedicated individuals with a heart for serving others to build lasting careers with our team.
Requirements
- High School Diploma or GED required
- Proficient with Microsoft Office (Word, Excel, Outlook) and web-based software applications
- Strong attention to detail with excellent organizational and multitasking skills
- Ability to work efficiently in a fast-paced service environment
- Excellent verbal and written communication skills
- Self-motivated, dependable, and able to solve problems independently
Nice To Haves
- Mechanical knowledge of automotive or diesel repair preferred
- Previous experience in a dealership, service department, retail, or customer service role a plus
Responsibilities
- Maintain Service Department filing systems and records
- Open work orders as directed by the Service Manager or Shop Foreman and maintain control until closed and invoiced
- Update and maintain accurate customer profiles using information from customer work orders
- Serve as a team player—willing to assist co-workers and support tasks beyond listed job duties as experience and skills grow
- Field internal and external customer inquiries for the Service Department while developing deeper knowledge of service operations
Benefits
- Competitive pay based on experience
- Incentive and bonus opportunities
- Comprehensive Medical, Dental, Vision, and Life Insurance
- Company-paid short-term and long-term disability insurance
- 401(k) retirement plan with company participation
- Paid in-house training and career development
- Climate-controlled work environment
- Clear opportunities for advancement and promotion
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
